Christopher Jewitt

Helping customers move toward AI-powered support setups, with a focus on practical adoption, operational readiness, and customer outcomes.

Led team of quality specialists performing QA for Customer Support and Sales teams across the company.

Led customer support for a conversation review platform helping support teams improve service quality. Led the team through acquisition by Zendesk.

Managed customer relationships and helped support teams adopt a more systematic approach to internal feedback and service quality.

Onboarded and managed new customers; supported retention, upselling, issue resolution, and cross-functional escalations. Delivered customer and team training by phone and in person.

Managed support teams in Estonia and Portugal, implementing new processes, coaching team members, tracking KPIs, and supporting hiring and career development. Helped scale support for 70,000 customers across two official languages and a wider multilingual customer base.

Resolved technical issues across email, live chat, and phone; created and translated internal and external help content.

Delivered English training and administered exams for pilots and cabin crew at the airline's training centre.

Bachelor's Degree in French and Politics from Aston University, completed in 2014.