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BC789 User

@bci_frameworks

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AI Manager delivering validated, legally-grounded automation for legal SaaS operations and evidence workflows.

Portugal

Message

What I'm looking for

I’m looking for a team that treats AI reliability as a product requirement—validated outputs, strong documentation, and practical legal-tech automation. I want ownership over AI workflows, evidence structuring, and customer-operations escalation paths.

I’m an AI Manager focused on making AI outputs usable in real legal and customer-operations workflows. I combine operational support for legal SaaS with rigorous documentation practices—structured docs, error logging, and escalation routing.

At Wolters Kluwer / Kleos, I provided “1st-level German B2B support” and handled workflows end-to-end through navigation, dashboards, case & party management, and structured ticket processing. At EmergenzHub, I created “an AI-driven platform for document automation and knowledge documentation reliability,” aligning record keeping to legal and linguistic integrity.

I also build and validate AI systems: I “identify structural weaknesses, flawed assumptions, and documentation gaps” and developed SSpEIR & Fact-Bound Kernel frameworks to correct falsified core claims (1.0 → 0.48 reliability) and reduce hallucination rates via multi-layer cross-referencing. Alongside that, I support implementation with systems and tooling—Linux/Windows administration, network protocols, logging (syslog), and high-volume legal document processing optimizations (including Claude Code CLI configuration) backed by verifiable workflow evidence.

Experience

Work history, roles, and key accomplishments

Current

AI Manager

Current

Teleperformance

Mar 2026 - Present (3 months)

Managed AI-related customer operations for Legal SaaS (Kleos) across the DACH region, supporting access/licensing and platform workflows. Coordinated incident escalation routing with structured documentation, dashboard guidance, and error logging to maintain operational integrity.

Incident Management SaaS Support Access & Licensing Support Logging

AI Service Project Lead

EmergenzHub

Jun 2025 - Nov 2025 (5 months)

Created an AI-driven platform for document automation and knowledge record keeping to improve documentation reliability. Analyzed technical, legal, and organizational systems to identify structural weaknesses, flawed assumptions, and documentation gaps.

Document Automation Knowledge Management Workflow Design Technical Documentation

Customer Ops Specialist

Wolters Kluwer

Jan 2016 - Jan 2025 (9 years)

Provided German B2B first-line support for Kleos, covering incident workflows around access and licensing. Supported case/party navigation and dashboard use, and coordinated structured 2nd/3rd-level escalation routing.

Customer Operations Escalation Management Case Party Navigation

Data Analyst (Remote)

Telquest GmbH

Sep 2023 - Aug 2024 (11 months)

Executed data collection and analysis for social and political research projects. Maintained databases and produced structured reports compliant with DIN 5008 standards in a remote work setting.

Data Collection Data Analysis DIN 5008 Remote Work Research Support Documentation

Education

Degrees, certifications, and relevant coursework

BBS-ME Otto-Brenner-School

Information Technology Assistant, Information Technology Assistant

2025 - 2026

Information Technology Assistant studies at BBS-ME Otto-Brenner-School (2025–2026), including producing and archiving 3,700+ documented AI conversations as verifiable workflow evidence.

Applied Practice

Applied Practice, AI Systems Analysis & Validation

2023 - 2026

AI Systems Analysis & Validation (2023–2026), focusing on identifying structural weaknesses and documentation gaps across technical, legal, and organizational systems.

Dr. Kurt Blindow School

Information Technology Assistant, Information Technology Assistant

2023 - 2024

Information Technology Assistant studies at Dr. Kurt Blindow School (2023–2024), with AI-assisted legal evidence analysis for civil proceedings (373 files) including SHA256 verification and reconstruction of causal chains.