Taís Rezende
@taisrezende
Customer-focused platform support team lead with data quality and client onboarding expertise.
PortugalWhat I'm looking for
I am a platform support team lead with a background in data quality, client onboarding, and content creation. I progressed from Data Quality Support to Team Lead of Platform Support at Dealroom.co, leading client-facing support, authoring knowledge base documentation, conducting QA and product testing, and delivering hands-on technical assistance.
Previously I produced engaging cultural content and delivered high-performing bilingual customer support for a major social media platform. I combine analytical accuracy, strong communication in Portuguese and English, and a collaborative leadership style to improve product quality and client success.
Experience
Work history, roles, and key accomplishments
Team Lead of Platform Support
Dealroom.co
Jan 2025 - Present (1 year 2 months)
Promoted from Data Quality Support to lead a client-facing platform support team, authoring knowledge-base content, conducting QA, and onboarding clients to improve product adoption and support metrics.
Data Quality Support
Dealroom.co
Jan 2023 - Jan 2025 (2 years)
Ensured data accuracy across the platform, produced analytical reports to inform business decisions, and conducted platform testing while expanding scope into customer support.
Supported users of a leading social media platform, consistently exceeding KPIs and delivering solution-focused assistance in Portuguese and English.
Content Writer
Tas a Ver
Jan 2019 - Jan 2021 (2 years)
Produced weekly content to engage readers around cultural and gastronomic experiences in Lisbon, increasing audience engagement through consistent, localized storytelling.
Education
Degrees, certifications, and relevant coursework
University of Gloucestershire
Foundation Degree, Art, Design and Media
Foundation Degree in Art, Design and Media; awarded Most Engaged Class Representative.
Universidade Nova de Lisboa
Bachelor's Degree, Communication Sciences (Culture and Arts)
Graduation in Communication Sciences with specialization in Culture and Arts.
Universidade Nova de Lisboa
Postgraduate Diploma, Communication of Culture and Creative Industries
Post-graduation in Communication of Culture and Creative Industries.
Manuela Barem / Social Media Management Course (Buzzfeed Brasil)
Certificate, Social Media Management
Completed a Social Media Management course instructed by Manuela Barem.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Social media
Job categories
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