Kristen Brignac

Led a 6-month data translation and verification sprint to scale database capacity for 600+ complex commercial profiles, maintaining 92% operational continuity. Automated an end-to-end customer support feedback ecosystem (CSAT/NPS) and improved fulfillment quality visibility using centralized asset repositories and AI automation, driving process optimization for 250+ commercial system overhauls.

Modeled complex demand forecasts for a 300-client ecosystem and deployed predictive analysis tools in Power BI to optimize pricing and logistics setups. Increased forecasting accuracy 13%, automated internal transaction reporting for real-time market intelligence, and managed pricing accuracy KPIs to support seamless e-commerce transactions and client satisfaction.

Led a major Salesforce CRM data migration and automated digital allocation systems to scale operations for East Coast expansion. Increased data entry efficiency 20% and reduced customer onboarding delays 30% through process optimization and AI tool integration, while using change management to cut $200,000 in annual operating costs without disrupting end-to-end service delivery.

Directed the migration of legacy B2B account portfolios and resolved billing disruptions during a joint-venture dissolution. Designed SOPs and improved data accuracy 22% using KPI management, while managing escalations for high-value accounts to prevent shipment disruptions and streamline end-to-end B2B program launch workflows.

Supervised technology integrations across a 5,400-location retail footprint and managed vendor KPI scorecards to ensure logistics efficiency. Reduced delivery errors 18% through vendor management and automated retail operations reporting to improve site-level customer support response times at lower operating costs.

Grade: GPA: 3.85

Earned a Bachelor of Science in Retail Management with a minor in Business Administration.