Christophe Martins da Silva
@christophemartinsdas
I support business applications and lead customer operations teams using data, SLA management, and CRM tools.
ZimbabweWhat I'm looking for
I'm currently supporting business applications at QuickOps Consulting, following more than a decade leading customer operations and service teams at Armatis.
At Armatis, I worked as a Senior Manager from 2013 to 2023 in Porto and again from 2024 to 2026, focusing on team leadership, workforce management, performance, forecasts, customer satisfaction, SLAs, and cost management.
I've also managed a business as an Associé gérant at SGP and worked at Canalco NV. I bring hands-on experience with Genesys, Avaya Communication Manager, Zendesk, Salesforce, CRM, claims management, KYC, compliance, and data analysis.
Experience
Work history, roles, and key accomplishments
Provided application support and technical assistance to clients, ensuring system reliability and user satisfaction.
Worked as Senior Manager at Armatis.
Worked as Assistant at Canalco NV.
Worked as Associé gérant at SGP.
Education
Degrees, certifications, and relevant coursework
Christophe hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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