I'm currently an IT Service Management Process Expert at the National Bank of Belgium, following three years as a Support Officer for the Onegate application in the Data & Method department.
At Edenred Belgium, I moved between application support, business analysis, IT project management, and test coordination. I helped deliver the renewal project ahead of its originally announced 2018 timeline, with more than 100,000 cards produced by early January 2017.
I gather stakeholder needs, surface unspoken constraints, work closely with developers, and guide software validation. I also structured testing across seven IT teams through shared test tracking and release milestone planning.
I've introduced Scrum and Kanban practices, clarified Agile ways of working with Jira, and contributed to a data warehouse initiative at AFSCA. My technical background includes .NET, VB, SQL, Java, Perl, XML, web services, UML, and Linux.
