Simon Heins

Deliver proactive, solution-oriented customer experience, combining financial acumen with SaaS expertise to help clients maximize value of financial monitoring platforms. Ensure smooth onboarding, clear communication, and fast resolution of complex issues related to reporting, budgeting, forecasting, and data integrations.

My role is to support daily operations, ensure compliance, and allow the front office (sales, customer service, ...) to focus on customers.
- Solve issues related to invoices
- Managing and monitoring contracts via CMT
- Early break investments monitoring, calculation and invoicing
- Managing billing blocks
- Pay out checks and SPOC with collection
- EWS daily checks and improve logic
- PKB budget

My goal as cloud generation specialist is to provide the best experience to our new partners by giving them advices and support on Pax8’s digital services.

Responding to customers through email, live chat, and occasionally on calls to
- Help customers with account issues
- Resolve issues around purchases and refunds
- Assist customers with any technical difficulties they may have
- Answer questions and provide information about the brand
- Completing training modules to ensure you’re top of your game

- Deliver high-quality service across multiple support platforms
- Be a passionate advocate for users while answering any questions that come your way
- Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences
- Build loyalty among new users and get our early adopters to fall in love with Uber all over again
- Triage issues and escalate them when necessary

Volunteered as a fireman and paramedic, providing emergency response services.

Responsible for managing orders in compliance with the logistics system.

Pursued a Bachelor's degree at Haute Ecole Charlemagne.