I love a hands-on culture where I can put my skills to good use and grow. I enjoy having a decent set of responsibilities.
Jeffrey Bostoen
@jeffreybostoen
Experienced Subject Matter Expert with a passion for bridging development and support.
What I'm looking for
I am a highly skilled Subject Matter Expert with a strong background in training and supporting other engineers. In my current role at Alludo, I have been responsible for implementing the Parallels Secure Workspace solution in complex setups, as well as making minor contributions to the source code of the product. I excel in customer support at all levels and have a proven track record of maintaining knowledge base articles.
Prior to my current position, I worked as a Senior Support Engineer at Awingu - which was then acquired by Alludo (formerly Corel Corporation), where I had similar tasks. I also assisted in QA, conducted preliminary research for new product features, and hunted for bugs.
As a Systems Administrator at Stadsbestuur Izegem, I gained extensive experience in system administration, vendor management, geographic information systems, and writing policies. I am a goal-oriented professional with a flexible and patient approach, always eager to learn and adapt to new challenges.
Experience
Work history, roles, and key accomplishments
Subject Matter Expert
Alludo
Mar 2024 - Present (1 year 2 months)
Training support engineers, implementing Parallels Secure Workspace in complex setups, minor code contributions, customer support, maintaining knowledge base articles, bridging development and support teams, assisting QA, conducting preliminary research for new features, and bug hunting.
Senior Support Engineer
Awingu (then acquired by Alludo)
Oct 2021 - Mar 2024 (2 years 5 months)
Continued roles from Awingu at Alludo with responsibilities including customer support, knowledge base article maintenance, development team collaboration, QA assistance, research, and bug hunting.
Continued roles from Awingu at Alludo with responsibilities including customer support, knowledge base article maintenance, development team collaboration, QA assistance, research, and bug hunting.
Systems Administrator
Stadsbestuur Izegem
Oct 2010 - Sep 2021 (10 years 11 months)
Managed Windows servers, VMWare, Linux systems, vendor relationships, GIS, wrote policies, handled information security, project management, VoIP, internal training, support, and financial administration.
Education
Degrees, certifications, and relevant coursework
Jeffrey hasn't added their education
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Website
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