Christine Sullivan

Maintain confidential employee records and HR employment documentation, ensuring information is accurate and processed on time. Support onboarding, payroll and benefits, training coordination, and recurring report generation, including resolving employee questions.

Maintain confidential digital and physical records, coordinate schedules, and prepare correspondence, newsletters, and reports. Coordinate program registrations and track attendance as a primary contact for members, visitors, and community partners.

Maintain accurate customer and account records and investigate discrepancies while following service and compliance requirements. Resolve billing and payment issues, guide military service members through benefits-related account processes, and manage multiple cases while protecting sensitive information.

Lead on-site implementation and operational support for the Sort by Due Date initiative by coordinating with impacted locations. Monitor performance measures, identify completion gaps, and support compliance and execution through follow-through with teams.

Direct internal teams and partner with area managers to evaluate needs, adjust operational plans, and keep time-sensitive work moving. Introduce process improvements to reduce turnaround time and improve workflow consistency, including troubleshooting and root-cause analysis.

Support a department director with scheduling, records processing, reporting, correspondence, and confidential executive documentation. Coordinate communication among patients, physicians, families, and hospital staff while supporting training and quality-focused initiatives.

Respond to customer questions by phone and email, maintaining accurate records of issues, actions, and follow-up. Document processes, procedures, and security protocols, train employees, and compile Department of Transportation required files to support compliance readiness.

Education at Richards Career Academy focused on people operations and administrative work.