Christine Joy Gregorio

I’m a Customer Service Representative at Optum Global Solutions, supporting healthcare providers with benefits, claims, billing, and coverage inquiries since September 2024. I help others understand complex insurance information quickly and accurately.

I explain policy and coverage details clearly to ensure understanding, resolving issues efficiently while maintaining quality and performance metrics. I handle high call volumes without losing attention to accuracy or customer care.

I stay HIPAA-compliant and protect confidential patient information at every step. I document interactions thoroughly in CRM systems and collaborate with internal departments to ensure timely issue resolution.

My approach is grounded in active listening, de-escalation, and empathetic support. I’m committed to continuous learning, conflict resolution, and helping clients feel supported and confident in their healthcare decisions.