At Optum Global Solutions, I support healthcare providers by verifying patient eligibility, insurance coverage, and benefits, while processing prior authorization requests and following up for timely approvals.
I communicate with insurance providers and healthcare staff about coverage and claim-related concerns, handling sensitive patient information professionally and maintaining confidentiality.
Previously at VCustomer Philippines, I resolved service complaints, guided customers through billing and account details, and supported mobile, internet, and cable service activations, upgrades, and cancellations.
