Open to opportunities

Christine Felicia

@christinefelicia

Message

I coordinate high-volume client workflows, onboarding, CRM accuracy, and cross-functional handoffs.

United States

Message

What I'm looking for

I'm looking for a remote client operations, customer success, or CRM-focused role where I can improve workflow accuracy, support onboarding and retention, coordinate cross-functional handoffs, and manage high-volume client activity.

I've supported high-volume client workflows across financial services, industrial equipment, digital marketing, healthcare, and home improvement. At American Financial Network, I manage 250+ daily outreach and follow-up activities while supporting onboarding, appointment scheduling, accurate CRM records, and issue escalation.

I've also maintained Salesforce data and routed qualified opportunities to dealer teams at Bobcat Company, supported digital marketing consultation workflows at Logical Position, and coordinated employer relationships and graduate placements at Ultimate Medical Academy.

Across remote roles, I bring organized documentation, data validation, customer communication, and reliable follow-through to client relationships and cross-functional handoffs.

Experience

Work history, roles, and key accomplishments

Current

Client Scheduling & Coordination Specialist

Current

American Financial Network

Feb 2025 - Present (1 year 7 months)

Manage high-volume client outreach and follow-up workflows, maintaining accurate records and supporting client onboarding. Coordinate scheduling and CRM maintenance while resolving client issues and escalating to Account Executives as needed.

Salesforce CRM Scheduling Client Onboarding Data Validation Workflow Coordination