Amber Marshall
@ambermarshall
Client services professional skilled in high-volume remote support, de-escalation, and accurate case management.
United StatesWhat I'm looking for
I am a client services professional with extensive remote experience supporting high-volume customers across phone, email, chat, and SMS. I excel at troubleshooting, calm communication, de-escalation, and maintaining precise documentation while owning issues through resolution.
I have coordinated operations for a small business, managed lead qualification and pipelines, and supported complex customer needs at scale, consistently delivering reliable follow-up and smooth handoffs to internal teams.
Experience
Work history, roles, and key accomplishments
Inside Sales Agent
Midwest Rehab 7 LLC
Apr 2022 - Present (4 years 2 months)
Managed high-volume customer conversations across SMS, email, and social channels, averaging 45–50 conversations/day while qualifying leads and maintaining accurate pipeline tracking for reliable handoffs.
Owner, Client Services Manager
A & D’s Party Privilege'z, LLC
Jul 2020 - Feb 2023 (2 years 7 months)
Served as primary client contact managing inquiries through post-event follow-up, maintained customer records in Square, processed payments and invoices, and coordinated event logistics to ensure on-time delivery and satisfaction.
Customer Support Representative
Confidential Employer
Feb 2021 - Dec 2021 (10 months)
Verified and updated customer records, supported high-volume inbound calls, and qualified customers for transfer to education services, consistently achieving strong conversion performance.
Member Services Representative
Costco
Jan 2018 - Dec 2019 (1 year 11 months)
Handled 30–50 calls/day providing patient step-by-step support including password resets, order assistance, and price adjustments while routing escalations for faster resolution.
Education
Degrees, certifications, and relevant coursework
Georgia Real Estate Pre-License Course
Pre-License Certificate, Real Estate
Completed a 75-hour pre-license real estate course in Georgia and preparing for the state licensing exam.
Payne Pulliam School of Trade and Commerce
GED, General Education Development
2016 - 2016
Completed GED program at Payne Pulliam School of Trade and Commerce in mid-2016.
Wayne County Community College District
Business; Psychology
Attended coursework in Business and Psychology; some college coursework completed but degree not finished.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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