Kianna Jolicoeur

KJ

Looking for a job

Kianna Jolicoeur

@kiannajolicoeur

Customer Success Manager at IMPLAN who onboards clients and helps them deliver first-use impact reports within 30 days.

At IMPLAN, I onboard new clients within their first two weeks, with customized training across three sales verticals. I help clients deliver a first-use impact report within 30 days of contract start.

I manage accounts across healthcare, legal, corporate, and nonprofit sectors, monitor account health, and work with product, support, and sales teams to address client needs. I contribute to onboarding frameworks, mentor junior team members, and track client activity in Salesforce, HubSpot, and Jira.

Experience

Work history, roles, and key accomplishments

IM

Current

Senior Customer Success Manager

Current

IMPLAN

Jan 2026 - Present (9 months)

Onboards new clients within their first two weeks across 3 sales verticals with customized training, and helps clients deliver a first-use impact report within 30 days of contract start. Works across product, support, and sales teams, tracks client activity in Salesforce, HubSpot, and Jira, and mentors junior team members.

Salesforce HubSpot Jira Ironclad Client Onboarding Training Account Management Mentorship Data Analysis Claude

IM

Customer Success Manager

IMPLAN

Apr 2022 - Dec 2025 (3 years 8 months)

Managed 60+ accounts across healthcare, legal, corporate, and nonprofit sectors with a 95% client satisfaction score. Monitored account health, built action plans for at-risk accounts, and escalated to product and support teams early.

Salesforce HubSpot Jira Ironclad Account Management Customer Satisfaction Action Planning Escalation Management

RA

Global Graduate Management Trainee, Strategy Planning & Insights

Reynolds American

Aug 2021 - Feb 2022 (6 months)

Translated industry and consumer data into insights for senior stakeholders and identified market trends.

Data Analysis Market Research & Insights Stakeholder Management

RA

Global Graduate Management Trainee, Experiential Marketing

Reynolds American

Feb 2021 - Jul 2021 (5 months)

Developed and delivered training materials for brand ambassadors and collaborated cross-functionally on customer experience programs.

Training Brand Ambassador Customer Experience Cross Functional Collaboration

RA

Territory Sales Manager

Reynolds American

Jun 2019 - Jan 2021 (1 year 7 months)

Managed a multi-region client portfolio as a trusted advisor and led a multi-region employee resource group.

Sales Account Management Leadership Employee Resource Groups

Education

Degrees, certifications, and relevant coursework

GU

Grand Canyon University

MBA, Business Administration

Pursued an MBA at Grand Canyon University.

UG

University of North Carolina at Greensboro

Bachelor of Science, Finance

Earned a BS in Finance with minors in Economics and Information Technology.

Tech stack

Software and tools used professionally

Salesforce

Jira

HubSpot

Google Workspace

Microsoft Office 365

Trello

Qualtrics

Ironclad

MicroStrategy

Claude

Availability

Looking for a job

Location

United States

Authorized to work in

Salary expectations

90k+ USD

Social media

Job categories

Customer Onboarding Manager

Skills

Customer Onboarding Customer Success Customer Training Client Enablement Account Management Customer Health Monitoring Onboarding frameworks Customer Experience Experiential Marketing Strategic Planning Market Research Data Analysis Salesforce HubSpot Ironclad

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