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Blake User

@blakeuser3

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Customer Success Manager at ABC Fitness who earned the team's highest CSAT score and helped recover at-risk accounts.

United States

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At ABC Fitness, I supported owner-run gyms, trainers, and multi-location training facilities, earning the team's highest CSAT score at 89%. I helped customers improve their Glofox booking workflows and coordinated training for staff at a multi-location business.

I monitored account health in Gainsight, turning around 20 at-risk accounts and recapturing $60K MRR. Earlier, I managed 400 accounts at Seamless.AI and saved 130 subscriptions and $156K ARR as a Renewals Specialist.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

ABC Fitness

Feb 2025 - Jun 2026 (1 year 4 months)

Managed a team-shared portfolio of owner-run gyms and training facilities totaling $25M ARR, owning training, adoption, escalations, retention, and growth. Earned the team's highest CSAT score of 89% and turned around 20 at-risk accounts, recapturing $60K MRR.

Customer Success Manager

Seamless.AI

May 2022 - Aug 2024 (2 years 3 months)

Owned 400 SMB and mid-market accounts for a B2B software platform, leading onboarding, adoption, renewals, and expansion. Ranked top 5 of 35 CSMs in 2023, exceeding NRR, GRR, and retention goals.

Customer Onboarding Adoption Renewals Expansions Usage Monitoring Data Analysis Retention Upselling Salesforce Gainsight Zendesk Intercom Jira Gong Excel Microsoft Word AI Tools: Claude

Renewals Specialist

Seamless.AI

Jan 2022 - May 2022 (4 months)

Saved 130 subscriptions and $156K ARR on the B2B cancellation queue by handling objections and negotiating pricing.

Objection Handling Negotiation Pricing Retention Salesforce Zendesk Intercom Jira Gong Excel Microsoft Word AI Tools: Claude

Senior Sales Development Representative

SpringCM (a DocuSign Company)

Feb 2019 - Dec 2021 (2 years 10 months)

Partnered with Account Executives to build new business pipeline across Mid-Market and Majors accounts for DocuSign. Earned DocuSign Pinnacle Club and promotion to Senior SDR with 123% average quota attainment.

Sales Development Pipeline Generation Prospecting Lead Qualification CRM Salesforce Outreach Cold Calling Email Campaigns Forecasting

Account Manager

UPS

Mar 2016 - Feb 2019 (2 years 11 months)

Managed 500 accounts across automotive, manufacturing, ecommerce, and more ($8M ARR), meeting owners in person to grow accounts and sign new business. Exceeded revenue growth goal by 59%, finishing #1 of 58 Account Managers in the district in 2018.