Open to opportunities

Christine Avalos

@christineavalos

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Results-oriented customer support specialist

United States

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What I'm looking for

Seeking a challenging role that leverages my customer support expertise, leadership skills, and passion for driving customer satisfaction and loyalty.

Highly motivated and experienced professional seeking a Customer Service Management position to utilize proven skills in customer relationship management, team leadership, and operational efficiency. Committed to improving customer satisfaction rates, enhancing team productivity, and implementing innovative customer service strategies. Looking forward to bringing my strong communication skills, problem-solving abilities, and dedication to maintaining excellent customer service standards to a dynamic and progressive company.

I have a strong background in using various software and platforms to streamline workflows and optimize efficiency. My problem-solving skills, adaptability, and commitment to helping clients achieve their goals have earned me a reputation as a reliable and dedicated professional.

In addition to my technical skills, I possess excellent leadership and management abilities, having served as a Board President and College Board President. I am well-versed in budgeting, financial planning, and strategic planning, with a strong focus on ensuring long-term sustainability and growth.

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Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist Team Lead

Current

All Around Plumbing

Jan 2020 - Oct 2024 (4 years 9 months)

Lead and mentor the customer service team to achieve performance targets and goals.
Implement AI-driven tools to enhance customer interaction and streamline service processes.
Analyze customer feedback data to identify trends and improve service strategies.
Utilized CRM software to track and manage customer interactions and service metrics.

Management Leadership Coaching Problem Solving And Decision Making Team Collaboration Team Management Customer Service

Client Relations Specialist

South West Industries

Aug 2013 - Dec 2019 (6 years 4 months)

Built and maintained client relationships while overseeing account management, achieving a 20%
increase in customer retention rates by tailoring services to client needs.
Implemented initiatives to support the sales team in identifying growth opportunities, improving
collaboration, and increasing revenue.

Customer Relationship Management Product Management Product Marketing

Office Assistant II

San Bernardino County Transitional Office

Dec 2009 - May 2013 (3 years 5 months)

Resolve product and service problems with customers. Develop and implemented a customer education program to improve customer service experience. Trained and mentored 14 new customer service representatives, developing their skills and helping them excel in their roles. Finger-printed and ran background checks for new clients

Government Customer Support Problem Solving

College Board President

Mira Costa Community College

Jan 2020 - Present (5 years 10 months)

Lead the club/group and act as liaison among club/group members, the Alumnae Association, the College's administrative offices, and the Clubs Committee.

Leadership Communication Problem Solving Strategic Planning