DL
Open to opportunities

Delana Lewis

@delanalewis

Dedicated customer service professional with 7 years of experience.

United States

What I'm looking for

I am looking for a role that values exceptional customer service and offers opportunities for growth.

I am a dedicated and personable customer service professional with over 7 years of experience supporting clients in fast-paced environments. My proven ability to build strong relationships and resolve issues efficiently has allowed me to adapt quickly to changing priorities. I am enthusiastic about providing exceptional service and supporting organizational goals.

Throughout my career, I have honed my skills in communication, problem-solving, and multitasking. In my recent role as a Customer Service Associate at Saje Natural Wellness, I responded to customer inquiries via phone and email, ensuring high customer satisfaction by providing timely and accurate information. I also maintained detailed records of customer interactions and collaborated with team members to improve service delivery.

Currently, I am further developing my skills in support roles at Los Angeles Valley College, where I manage communication channels and create engaging content. My education at UC San Diego, where I earned a Bachelor's Degree in Communication, has equipped me with the knowledge and skills necessary to excel in customer service and administrative support.

Experience

Work history, roles, and key accomplishments

SW

Customer Service Associate / Administrative Support

Saje Natural Wellness

Jan 2019 - Mar 2024 (5 years 2 months)

Responded to customer inquiries via phone and email, providing timely and accurate information. Researched and resolved issues related to billing, orders, and account setups, ensuring high customer satisfaction. Maintained detailed records of customer interactions, follow-up actions, and resolutions to ensure consistent support.

Education

Degrees, certifications, and relevant coursework

UC San Diego logoUD

UC San Diego

Bachelors Degree, Communication

2020 - 2024

Tech stack

Software and tools used professionally

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Delana Lewis - Support Roles - Los Angeles Valley College | Himalayas