Delana Lewis
@delanalewis
Dedicated customer service professional with 7 years of experience.
What I'm looking for
I am a dedicated and personable customer service professional with over 7 years of experience supporting clients in fast-paced environments. My proven ability to build strong relationships and resolve issues efficiently has allowed me to adapt quickly to changing priorities. I am enthusiastic about providing exceptional service and supporting organizational goals.
Throughout my career, I have honed my skills in communication, problem-solving, and multitasking. In my recent role as a Customer Service Associate at Saje Natural Wellness, I responded to customer inquiries via phone and email, ensuring high customer satisfaction by providing timely and accurate information. I also maintained detailed records of customer interactions and collaborated with team members to improve service delivery.
Currently, I am further developing my skills in support roles at Los Angeles Valley College, where I manage communication channels and create engaging content. My education at UC San Diego, where I earned a Bachelor's Degree in Communication, has equipped me with the knowledge and skills necessary to excel in customer service and administrative support.
Experience
Work history, roles, and key accomplishments
Support Roles
Los Angeles Valley College
Aug 2020 - Present (4 years 10 months)
Managed communication channels, creating engaging content and responding to inquiries promptly. Developed organizational skills through multitasking and coordinating projects. Demonstrated adaptability and professionalism in fast-paced environments.
Customer Service Associate / Administrative Support
Saje Natural Wellness
Jan 2019 - Mar 2024 (5 years 2 months)
Responded to customer inquiries via phone and email, providing timely and accurate information. Researched and resolved issues related to billing, orders, and account setups, ensuring high customer satisfaction. Maintained detailed records of customer interactions, follow-up actions, and resolutions to ensure consistent support.
Education
Degrees, certifications, and relevant coursework
UC San Diego
Bachelors Degree, Communication
2020 - 2024
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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