Open to opportunities

Christine Ariane Gomez

@christinearianegomez

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Customer-focused sales and technical support specialist with strong communication and troubleshooting skills.

Philippines

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What I'm looking for

I am looking for a customer-focused role where I can apply my support and sales skills, grow professionally, and work within a collaborative team that values clear communication and excellent service.

I am an enthusiastic, detail-oriented customer support professional with two years' experience across sales support, technical support, and Expedia reservation systems. I have handled real-time chat support for travel bookings and provided technical assistance while identifying upsell opportunities to drive revenue.

In roles at Concentrix, Telus International, Teleperformance, and Aquarious, I guided customers through troubleshooting, booking processes, cancellations, modifications, and refunds, consistently maintaining high customer satisfaction. I combine clear communication, product knowledge, and problem-solving to streamline support workflows.

I bring a Humanities and Social Sciences senior-high background, strong interpersonal skills, and a commitment to improving customer interactions. I am seeking a customer-focused role where I can apply my diverse skill set to contribute effectively and grow professionally.

Experience

Work history, roles, and key accomplishments

Customer Sales Representative

Acquarious

Jul 2024 - Jul 2024 (0 months)

Conducted outbound calls to trading-platform clients, provided usage guidance, and identified upsell opportunities to increase client investment and platform engagement.

Outbound Sales Client Onboarding Product Education Upselling Customer Relationship Management

Chat Support Specialist

Teleperformance

Jan 2024 - Jun 2024 (5 months)

Provided real-time chat support for Expedia retail, assisting with flight, hotel and car rental bookings, handling cancellations/modifications/refunds and maintaining high customer satisfaction during a 6-month engagement.

Chat Support Expedia Customer Service

Technical Support (Sales Account)

Telus International

Jun 2023 - Dec 2023 (6 months)

Handled technical inquiries and provided product information while identifying upsell opportunities, resolving issues and improving customer understanding over a 6-month period.

Technical Support Sales Troubleshooting Product Knowledge Upselling Ticketing Systems

Sales Advisor

Concentrix

Feb 2022 - May 2023 (1 year 3 months)

Engaged customers to understand needs, promoted products/services, and resolved issues, improving satisfaction and contributing to revenue through upsell opportunities over 1 year and 3 months.