Christine Ariane Gomez
@christinearianegomez
Customer-focused sales and technical support specialist with strong communication and troubleshooting skills.
What I'm looking for
I am an enthusiastic, detail-oriented customer support professional with two years' experience across sales support, technical support, and Expedia reservation systems. I have handled real-time chat support for travel bookings and provided technical assistance while identifying upsell opportunities to drive revenue.
In roles at Concentrix, Telus International, Teleperformance, and Aquarious, I guided customers through troubleshooting, booking processes, cancellations, modifications, and refunds, consistently maintaining high customer satisfaction. I combine clear communication, product knowledge, and problem-solving to streamline support workflows.
I bring a Humanities and Social Sciences senior-high background, strong interpersonal skills, and a commitment to improving customer interactions. I am seeking a customer-focused role where I can apply my diverse skill set to contribute effectively and grow professionally.
Experience
Work history, roles, and key accomplishments
Customer Sales Representative
Acquarious
Jul 2024 - Jul 2024 (0 months)
Conducted outbound calls to trading-platform clients, provided usage guidance, and identified upsell opportunities to increase client investment and platform engagement.
Chat Support Specialist
Teleperformance
Jan 2024 - Jun 2024 (5 months)
Provided real-time chat support for Expedia retail, assisting with flight, hotel and car rental bookings, handling cancellations/modifications/refunds and maintaining high customer satisfaction during a 6-month engagement.
Technical Support (Sales Account)
Telus International
Jun 2023 - Dec 2023 (6 months)
Handled technical inquiries and provided product information while identifying upsell opportunities, resolving issues and improving customer understanding over a 6-month period.
Sales Advisor
Concentrix
Feb 2022 - May 2023 (1 year 3 months)
Engaged customers to understand needs, promoted products/services, and resolved issues, improving satisfaction and contributing to revenue through upsell opportunities over 1 year and 3 months.
Education
Degrees, certifications, and relevant coursework
Saint Anne Academy
Senior High School Graduate, Humanities and Social Sciences
2018 - 2021
Completed Senior High School in the Humanities and Social Sciences strand, developing critical thinking and interpersonal communication skills.
Availability
Location
Authorized to work in
Job categories
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