Open to opportunities

Christina Green

@christinagreen

Message

Customer service professional with progressive experience in support coaching and tier-2 resolution.

Jamaica

Message

What I'm looking for

I seek a customer-focused role where I can apply my coaching and tier-2 support experience, grow professionally, and contribute to improved service outcomes.

I am a customer service professional with progressive experience at Jamaican Agency Services Limited, advancing from Customer Service Representative to Support Coach and then to Customer Service Tier 2 between 2021 and 2025.

I have demonstrated strong communication, cooperative problem-solving, and self-motivation while handling customer interactions and supporting frontline agents to improve service delivery and resolution times.

My education includes Caribbean Examination Council (General Proficiency) credentials from St. Hugh's High School with strengths in English, Mathematics, Information Technology, Principles of Accounts, and Electronic Document Preparation & Management.

I have supplemented my skills through participation in IT-focused workshops (YouthCanDo I.T.) covering web development and web designing, and I am eager to apply my technical familiarity with Microsoft Office and customer support experience to a role that values growth and impact.

Experience

Work history, roles, and key accomplishments

Customer Service Tier 2

Jamaican Agency Services Limited

Jan 2023 - Jan 2025 (2 years)

Handled escalated customer issues and complex inquiries, reducing resolution time and supporting service levels from 2023–2025.

Escalation Management Troubleshooting Communication Microsoft Excel Customer Retention CRM

Support Coach

Jamaican Agency Services Limited

Jan 2022 - Jan 2023 (1 year)

Coached and supported customer service staff, improving team performance and service quality across support operations from 2022–2023.

Coaching Training Performance Management Communication Microsoft PowerPoint Teamwork Quality Assurance

Customer Service Representative

Jamaican Agency Services Limited

Jan 2021 - Jan 2022 (1 year)

Provided front-line customer support and issue resolution, contributing to service continuity and customer satisfaction during 2021–2022.

Customer Service Communication Microsoft Word Microsoft Excel Problem Solving CRM

Education

Degrees, certifications, and relevant coursework

St. Hugh's High School

Caribbean Secondary Education Certificate (CSEC), General Proficiency (CSEC subjects)

2015 - 2020

Activities and societies: Interacting Club; Key Club; Peace For Champs; participated in YOUTHCANDO I.T workshop covering web development and web design.

Completed Caribbean Secondary Education Certificate subjects including English Literature, English Language, Mathematics, Principles of Accounts, Principles of Business, Economics, Information Technology, Human and Social Biology, and Electronic Document Preparation & Management.