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Christina Gilbert

@christinagilbert

Customer service and healthcare administrative professional with 15+ years helping patients and customers.

United States
Message

What I'm looking for

I’m seeking a remote Customer Service Representative, Patient Coordinator, Virtual Receptionist, AdministrativeAssistant, or Data Entry position where I can deliver dependable support, handle scheduling and inquiries, and maintain accurate records and documentation.

I bring 15+ years of experience supporting customers, patients, and business operations across healthcare, logistics, and fast-paced service environments. I’m recognized for strong communication, professionalism, reliability, and the ability to manage multiple priorities while maintaining accuracy.

At Amazon DSP, I maintain productivity standards in a high-volume distribution environment by processing inventory and shipments, coordinating workflow across departments, and keeping detailed records. Previously in dental roles, I handled appointment scheduling and high-volume incoming calls, coordinated patient communication and follow-up care, and supported billing, insurance documentation, and electronic medical records with confidential record management.

Experience

Work history, roles, and key accomplishments

AD
Current

Logistics & Operations Associate

Amazon DSP

Oct 2020 - Present (5 years 9 months)

Maintain accuracy and productivity in a high-volume distribution environment by processing inventory and shipments with digital tracking systems. Coordinate workflow across departments and maintain detailed records to support daily logistics operations.

DO

Patient Coordinator | Receptionist

Dr. Kuo's Dental Office

Jan 2005 - Jun 2010 (5 years 5 months)

Schedule, confirm, and coordinate patient appointments while answering high-volume incoming calls and addressing patient inquiries. Process payments and insurance documentation, maintain patient records and databases, and coordinate communication between patients and healthcare providers.

TD

Customer Service Representative

The Airport Diner

Jan 2005 - Jan 2007 (2 years)

Provide exceptional customer service in a fast-paced environment by managing customer requests and reservations. Resolve customer concerns professionally and efficiently and support new team members.

Education

Degrees, certifications, and relevant coursework

New York City College of Technology logoNT

New York City College of Technology

Liberal Arts – Dental Hygiene, Dental Hygiene

Completed studies in the Dental Hygiene program under a Liberal Arts track at New York City College of Technology.

Suffolk County Community College logoSC

Suffolk County Community College

Liberal Arts – Dental Hygiene, Dental Hygiene

Completed studies in the Dental Hygiene program under a Liberal Arts track at Suffolk County Community College.

CS

Centereach High School

Regents Diploma, High School

Earned a Regents Diploma from Centereach High School.

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