Christina Gilbert
@christinagilbert
Customer service and healthcare administrative professional with 15+ years helping patients and customers.
What I'm looking for
I bring 15+ years of experience supporting customers, patients, and business operations across healthcare, logistics, and fast-paced service environments. I’m recognized for strong communication, professionalism, reliability, and the ability to manage multiple priorities while maintaining accuracy.
At Amazon DSP, I maintain productivity standards in a high-volume distribution environment by processing inventory and shipments, coordinating workflow across departments, and keeping detailed records. Previously in dental roles, I handled appointment scheduling and high-volume incoming calls, coordinated patient communication and follow-up care, and supported billing, insurance documentation, and electronic medical records with confidential record management.
Experience
Work history, roles, and key accomplishments
Logistics & Operations Associate
Amazon DSP
Oct 2020 - Present (5 years 9 months)
Maintain accuracy and productivity in a high-volume distribution environment by processing inventory and shipments with digital tracking systems. Coordinate workflow across departments and maintain detailed records to support daily logistics operations.
Dental Assistant
Adler Dental
Aug 2012 - Mar 2020 (7 years 7 months)
Assist providers during patient treatments and procedures while coordinating patient communication and follow-up care. Maintain accurate patient records and support scheduling and administrative office operations.
Patient Coordinator | Receptionist
Dr. Kuo's Dental Office
Jan 2005 - Jun 2010 (5 years 5 months)
Schedule, confirm, and coordinate patient appointments while answering high-volume incoming calls and addressing patient inquiries. Process payments and insurance documentation, maintain patient records and databases, and coordinate communication between patients and healthcare providers.
Customer Service Representative
The Airport Diner
Jan 2005 - Jan 2007 (2 years)
Provide exceptional customer service in a fast-paced environment by managing customer requests and reservations. Resolve customer concerns professionally and efficiently and support new team members.
Education
Degrees, certifications, and relevant coursework
New York City College of Technology
Liberal Arts – Dental Hygiene, Dental Hygiene
Completed studies in the Dental Hygiene program under a Liberal Arts track at New York City College of Technology.
Suffolk County Community College
Liberal Arts – Dental Hygiene, Dental Hygiene
Completed studies in the Dental Hygiene program under a Liberal Arts track at Suffolk County Community College.
Centereach High School
Regents Diploma, High School
Earned a Regents Diploma from Centereach High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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