Open to opportunities

Christie Stanzione

@christiestanzione

Message

Experienced healthcare patient intake and scheduling professional improving access and authorization.

United States

Message

What I'm looking for

I’m looking to support patient access in a fast-paced healthcare setting—scheduling efficiently, securing insurance authorization, and using systems like eRecord to ensure accurate, compassionate care with strong operational teamwork.

I’m a healthcare professional with extensive experience at the University of Rochester, excelling in patient scheduling and prior authorization. I bring strong communication skills to help patients and families navigate high-stakes care with confidence.

In my current role as a New Patient Intake Coordinator, I handle a high volume of calls from doctors, patients, and referral coordinators to schedule initial consults. I manage incoming referrals through fax, email, phone calls, and an internal work queue, and I coordinate the collection of patient records, pathology slides, and imaging discs so everything arrives on time.

I also secure insurance authorization for patients with non-partner insurance to facilitate necessary treatments. Using eRecord and accurate date entry, I ensure efficient, reliable patient information flow while coordinating consultation with imaging exams and radiation oncology.

Earlier, I served as an Outpatient Access Specialist, including supporting infusion appointment flow and accurately scheduling chemo infusions. I’ve also trained new employees and, before healthcare, built a strong customer service foundation as a Trader Joe’s Crew Member.

Experience

Work history, roles, and key accomplishments

Current

New Patient Intake Coordinator

Current

University of Rochester

Mar 2018 - Present (8 years 2 months)

Manage high-volume patient scheduling for initial cancer consults by coordinating referrals via fax, email, phone, and an internal work queue. Secure insurance authorizations and coordinate receipt of records, pathology, slides, and imaging to support timely appointments.

Patient Intake Appointments Insurance Authorization Referrals ERecord RightFax Date Entry Customer Service Medical Terminology

Outpatient Access Specialist

University of Rochester

May 2017 - Mar 2018 (10 months)

Support outpatient operations by checking patients in and out of infusion appointments and scheduling chemo infusions in alignment with provider visits. Use eRecord to manage patient information and communicate effectively through high-volume phone coverage.

Infusion Appointment Scheduling ERecord Data Entry Customer Service Clerical Skills Scheduling coordination Attention To Detail Patient Provider Communication

Outpatient Access Specialist

University of Rochester

Nov 2016 - May 2017 (6 months)

Maintain accurate eRecord entries to support orthopedic patient care by scheduling appointments and related imaging. Prepare referrals and consultation notes, communicate with providers’ offices, and train new employees on operational procedures.

ERecord Appointment Scheduling Medical Records Phone Communication Employee Training Customer Service Organizational Skills

Crew Member

Trader Joe’s

Jan 2012 - Jan 2016 (4 years)

Provide a friendly, customer-focused shopping experience by offering product suggestions based on extensive knowledge. Handle POS checkout during peak hours, restock inventory, unload deliveries, and manage sampling stations to engage customers.

Customer Service POS Cash Handling Product Knowledge Sampling Station Support Retail Operations Attention To Detail Teamwork Organizational Skills