Open to opportunities

Betsy Garcia

@betsygarcia

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Patient intake and care coordination professional optimizing high-volume scheduling, insurance, and EMR workflows.

United States

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What I'm looking for

I’m looking for a role where I can own patient intake and scheduling end-to-end, verify insurance and authorizations accurately, and improve workflows. I thrive in high-volume, detail-driven environments with strong teamwork and clear communication.

I’m a patient intake and care coordination professional with years of experience managing high-volume schedules, registrations, and day-to-day workflow in remote healthcare environments. I’m known for staying calm under pressure while keeping communication clear, accurate, and HIPAA-compliant.

In my current role as a Patient Intake Coordinator, I manage patient intake, scheduling, and registration while serving as the primary point of contact for concerns, escalations, and follow-through. I verify insurance coverage, authorizations, and referrals, and I maintain accurate patient records in EMR systems to support billing and revenue cycle processes.

Previously, as a Patient Care Coordinator at Forefront Dermatology, I coordinated scheduling for exams and procedures, updated demographics and medical records in EMR systems, and ensured referrals were processed with proper documentation. I also troubleshot system issues to support operational continuity and kept patients and providers aligned for smooth service delivery.

My background also includes administrative support, recruiting assistance, and data entry for insurance and authorizations, plus leadership experience as a Retail Store Manager. Together, these roles strengthened my attention to detail, customer-first communication, and ability to improve processes by identifying workflow inefficiencies.

Experience

Work history, roles, and key accomplishments

Patient Intake Coordinator

Fresenius Dialysis Care

Jul 2019 - Nov 2025 (6 years 4 months)

Managed high-volume patient intake, scheduling, and registration while serving as a primary point of contact for patient concerns. Verified insurance coverage and authorizations, maintained HIPAA-compliant EMR records, and coordinated communication between providers, nursing staff, and patients.

Patient Intake Scheduling Registration Insurance Verification Authorization Referrals EMR EHR Systems HIPAA compliance Workflow Coordination Onboarding & Support

Patient Care Coordinator

Forefront Dermatology

Jan 2018 - Jul 2019 (1 year 6 months)

Coordinated patient scheduling for exams and procedures and ensured accurate patient demographics, insurance, and medical records in EMR systems. Processed referrals and supported operational continuity by troubleshooting system issues.

Patient Scheduling EMR EHR Systems Insurance Verification Medical Records Management Documentation System Troubleshooting

Administrative Assistant

Greenwich Bay Chiropractic

Apr 2016 - Jan 2018 (1 year 9 months)

Supported recruiting efforts, including sourcing and onboarding candidates, and managed high-volume customer service requests by phone, email, and chat. Verified insurance coverage, obtained authorizations, and maintained accurate data entry and billing/administrative documentation.

Recruiting Support Onboarding Customer Service Insurance Verification Authorization Data Entry Administrative Documentation Opportunity Identification

Cargo Ramp Agent

Pinnacle Logistics

Feb 2014 - Jan 2018 (3 years 11 months)

Loaded and unloaded cargo safely in a fast-paced airport ramp environment and operated ground support equipment following safety procedures. Ensured accurate handling of shipments and documentation while supporting on-time freight movement and completing safety inspections.

Loading And Unloading Ground Support Equipment Cargo Handling Machinery Safety Inspections Airport And Company Compliance Team Coordination

Retail Store Manager

Wet Seal

Mar 2013 - Mar 2016 (3 years)

Led daily store operations including staffing, scheduling, and performance management. Hired, trained, and coached team members, and used KPI analysis to implement strategies to improve store performance and profitability.

Store Operations Staffing Performance Management Hiring Team Coaching KPI Analysis