Open to opportunities

Shaeena Robertson

@shaeenarobertson

Healthcare registration and scheduling specialist who delivers accurate intake, insurance support, and patient-ready workflows.

United States

Message

What I'm looking for

I’m looking for a patient-focused healthcare role where I can handle registration and scheduling end-to-end—using Epic/EHR, insurance verification, and financial support—while contributing to smooth workflows, teamwork, and consistent, respectful patient communication.

I’m a healthcare registration, scheduling, and patient services professional with experience across Emergency, Surgical scheduling, and Radiology/Mammography workflows. I verify insurance coverage, obtain necessary authorizations, and ensure accurate demographic data in electronic health records like Epic to support smooth provider care.

I’m known for resolving patient inquiries professionally and timely, handling forms and signatures, and supporting financial counseling (including payment plans, financial assistance programs, and Hospital Presumptive Eligibility). I’ve also coordinated high-volume operations—supervising overnight shifts and training new hires—while maintaining strict HIPAA standards and attention to detail.

Experience

Work history, roles, and key accomplishments

Surgery Scheduling Coordinator

Aya Healthcare

Nov 2024 - Feb 2025 (3 months)

Maintained surgical scheduling operations, scheduling patients and completing required paperwork for surgical and diagnostic procedures. Verified physician orders and ensured necessary equipment was ready for appointments at UC San Diego Health.

Surgical Scheduling Diagnostic Scheduling Patient Coordination

Radiology Stat Coordinator

Astera Cancer Care

Jan 2019 - Sep 2019 (8 months)

Provided one-on-one training to new hires on Imaging Team operations and processed STAT/escalation requests to support timely patient care. Scheduled outpatient procedures and handled authorizations, eligibility research, and patient coordination.

STAT Request Handling Scheduling Insurance Eligibility Research Patient Intake

Freight Coordinator

DW&H

Jun 2018 - Aug 2018 (2 months)

Coordinated LTL/FTL/flatbed deliveries, communicating with vendors and project stakeholders on pickup and delivery windows. Managed overseas freight scheduling and tracking, ensuring customs compliance and current carrier certificates of insurance.

LTL FTL Coordination Vendor coordination Customs Compliance

Export Specialist

BASF

Aug 2017 - May 2018 (9 months)

Processed AES export filings and supported export operations for shipments leaving the U.S. Managed a shared global mailbox, resolved missing/incomplete shipment issues, and communicated with export managers using routine data entry and reporting.

AES Filing Shipment Issue Resolution Data Entry Microsoft Excel Microsoft Word PowerPoint

Purchase Assistant

SAIC

Sep 2016 - Jul 2017 (10 months)

Supported vendor management by reviewing purchasing agreements and maintaining open communication channels. Tracked supply inventory needs based on quarterly/annual figures and resolved discrepancies between deliveries and purchase orders.

Vendor Management Vendor Agreements Inventory Planning Purchase Order Matching

Customer Service Representative

HelloFresh

May 2015 - Sep 2016 (1 year 4 months)

Resolved customer complaints through phone, email, mail, and social media while verifying account information and supporting order placement. Processed refunds and exchanges and assisted customers with service inquiries.

Phone Support Email Support Order Management Social Media Support