Faithh User
@faithhuser
Dynamic customer support representative with over five years of experience.
What I'm looking for
I am a dedicated Customer Support Representative with over five years of experience in delivering exceptional service and technical support in fast-paced environments. My proven ability to effectively multitask and manage time while collaborating with team members has allowed me to resolve customer inquiries efficiently. I am skilled in critical thinking and problem-solving, which has contributed to enhanced customer satisfaction and operational efficiency.
Throughout my career, I have worked in various roles, including as a Customer Support Specialist and Technical Support Representative. I have delivered prescription drug plan support, educated members on Medicare benefits, and provided expert technical support for smartphone and cellular services. My commitment to continuous professional development drives my aspiration to broaden my expertise in areas such as content moderation.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
ResultsCX Cebu
Oct 2021 - May 2024 (2 years 7 months)
Delivered prescription drug plan support, resolving inquiries on medication costs, coverage verification, appeals, and prior authorizations. Educated members on Medicare benefits, copays, and claim issues while ensuring HIPAA compliance. Leveraged CRM systems and problem-solving skills to simplify complex healthcare processes in a high-volume call environment.
Technical Support Representative
Qualfon Cebu
Jul 2019 - Feb 2021 (1 year 7 months)
Provided expert technical and billing support for smartphone and cellular services, resolving issues via phone and chat in a fast-paced environment. Diagnosed and resolved technical issues, addressed billing discrepancies, and educated customers on service plans and troubleshooting steps.
Education
Degrees, certifications, and relevant coursework
Advance Institute of Technology
Technical Vocational, Computer System Servicing
2017 - 2019
Marigondon National High School
High School Diploma, Technical Vocational Livelihood
2013 - 2017
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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