Faithh UserFU
Open to opportunities

Faithh User

@faithhuser

Dynamic customer support representative with over five years of experience.

Philippines

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a dedicated Customer Support Representative with over five years of experience in delivering exceptional service and technical support in fast-paced environments. My proven ability to effectively multitask and manage time while collaborating with team members has allowed me to resolve customer inquiries efficiently. I am skilled in critical thinking and problem-solving, which has contributed to enhanced customer satisfaction and operational efficiency.

Throughout my career, I have worked in various roles, including as a Customer Support Specialist and Technical Support Representative. I have delivered prescription drug plan support, educated members on Medicare benefits, and provided expert technical support for smartphone and cellular services. My commitment to continuous professional development drives my aspiration to broaden my expertise in areas such as content moderation.

Experience

Work history, roles, and key accomplishments

RC

Customer Support Representative

ResultsCX Cebu

Oct 2021 - May 2024 (2 years 7 months)

Delivered prescription drug plan support, resolving inquiries on medication costs, coverage verification, appeals, and prior authorizations. Educated members on Medicare benefits, copays, and claim issues while ensuring HIPAA compliance. Leveraged CRM systems and problem-solving skills to simplify complex healthcare processes in a high-volume call environment.

QC

Technical Support Representative

Qualfon Cebu

Jul 2019 - Feb 2021 (1 year 7 months)

Provided expert technical and billing support for smartphone and cellular services, resolving issues via phone and chat in a fast-paced environment. Diagnosed and resolved technical issues, addressed billing discrepancies, and educated customers on service plans and troubleshooting steps.

Education

Degrees, certifications, and relevant coursework

AT

Advance Institute of Technology

Technical Vocational, Computer System Servicing

2017 - 2019

MS

Marigondon National High School

High School Diploma, Technical Vocational Livelihood

2013 - 2017

Tech stack

Software and tools used professionally

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Faithh User - Customer Support Representative - ResultsCX Cebu | Himalayas