At Qualfon Inc., I handled Tier 2 customer calls about service reactivation, device purchases, account concerns, payments, and technical issues. I guided customers through troubleshooting and explained solutions in an accessible way.
I documented troubleshooting steps and customer concerns, created support tickets, and escalated unresolved issues to the appropriate technical team. I also processed payments and updated account information.
At Total Client Connect, I assisted customers with orders, subscriptions, and cancellations. I investigated cancellation requests, troubleshot issues, and offered appropriate alternatives when relevant.
