At Concentrix, I manage customer support across calls, emails, and chats, handling billing, technical, account, and service issues. I take complex Customer Support II cases from assessment through resolution or escalation.
I coordinate with Logistics and Tier 3 Support on specialized technical assistance and equipment coordination, keeping customers updated and maintaining accurate case notes. I also submit detailed bug reports to help technical teams investigate recurring issues.
To support retention, I address customer concerns and present appropriate options. I guide new users through account setup and product or service features.
Previously, I was an Account Associate at VXI Global Inc. and a Technical Service Representative at Concentrix. I maintained customer accounts, recommended suitable plans, and helped customers troubleshoot account and device issues.
