CCChristian Chirila
@christianchirila
Customer Support Analyst specializing in technical support for digital platforms.
RomaniaWhat I'm looking for
I am a Customer Support Analyst with 3+ years of experience in international BPO environments, focused on technical and customer support for digital platforms and online applications.
I have handled complex cases related to orders, payments, accounts, and app functionality, working with Jira, Zendesk, Salesforce and various CRMs while ensuring SLA compliance and collaborating with internal teams for escalations.
I bring strong troubleshooting, administrative platform management, clear communication, and a customer-focused mindset, proven across remote roles supporting Bolt Food, Bolt Ride UK, and AOL projects.
Experience
Work history, roles, and key accomplishments
Customer Support Analyst
M Plus Smart Hub Romania SRL
Sep 2023 - Dec 2024 (1 year 3 months)
Provided customer and technical support for the Bolt Food platform, managing tickets via Jira and CRM to ensure SLA compliance and resolve complex cases related to orders, payments, accounts, and app functionality.
Customer Service Representative
Majorel Strategy & Expertise SRL
Sep 2021 - Jun 2022 (9 months)
Delivered customer support for the Bolt Ride UK app using Zendesk and CRM, resolving account, trip, and payment issues while handling escalations and maintaining service quality.
Technical Support Specialist
CGS – Computer Generated Solutions
Jan 2018 - Aug 2018 (7 months)
Provided Level 1 technical support for AOL users, assisting with email and account access issues and managing requests via Salesforce and Zendesk to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Sf. Maria Theoretical High School
High School Diploma, Natural Sciences
2016 - 2020
Completed secondary education with a focus on Natural Sciences at Sf. Maria Theoretical High School from 2016 to 2020.
Availability
Location
RomaniaAuthorized to work in
Job categories
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