Christiana Okolo
@christianaokolo
Customer care specialist in real estate and client support who achieved 95% positive client satisfaction.
NigeriaWhat I'm looking for
In real estate and commercial services, I managed client communications through chat and calls, achieving an 88% first-contact issue resolution rate. I also coordinated sales transactions, profit recovery efforts, and lead follow-ups, contributing to a 25% increase in client retention.
At Tiana Store, I resolved customer and business partner inquiries by phone and email while maintaining 95% positive client satisfaction. I also coordinated schedules and administrative follow-ups, reducing schedule conflicts by 30%.
At Tiana Store, I researched suppliers and costs, helping cut procurement costs by 15%. I maintained business records and documented administrative procedures.
At Dove Resort, I kept workflow records and tracked inventory, reducing stock discrepancies by 18%. I also collaborated across departments to resolve client concerns and improve team response efficiency.
Experience
Work history, roles, and key accomplishments
Independent Travel Manager
Dreamport TM
Jan 2026 - Present (9 months)
Completed Dreamport TM's General Knowledge Test and earned a Certificate of Completion. Building skills in travel logistics, itinerary planning, and end-to-end coordination for executives and clients.
Sales and Operations Assistant
Tiana Store
Jan 2025 - Dec 2026 (1 year 11 months)
Resolved customer and business partner inquiries via phone and email, maintaining a 95% positive client satisfaction rating. Managed daily operations, schedule coordination, and administrative follow-ups, reducing schedule conflicts by 30%.
Sales Operations Officer
Real Estate & Commercial Services
Jan 2024 - Dec 2025 (1 year 11 months)
Managed end-to-end client communications across chat and call channels, achieving an 88% first-contact issue resolution rate. Coordinated sales transactions and lead follow-ups, contributing to a 25% increase in client retention.
Operations Associate / Chef
Dove Resort
Jan 2021 - Dec 2024 (3 years 11 months)
Maintained 60% higher operational consistency in a high-demand environment by prioritizing urgent tasks under tight schedules. Managed daily workflow records, inventory tracking, and operational documentation, reducing stock discrepancies by 18%.
Education
Degrees, certifications, and relevant coursework
Dreamport TM
Certificate of Completion, Travel Management
Completed the General Knowledge Test and earned a Certificate of Completion in 2026.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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