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Daniel Isaiah

@danielisaiah

Customer support specialist at Dream port, improving response efficiency and maintaining 99% data accuracy.

At Dream port, I manage customer enquiries, administrative tasks, and service requests while maintaining 99% data accuracy and improving response efficiency.

At GULK GLOBAL, I maintained digital records and database updates, improved administrative workflow efficiency by 30%, and handled more than 50 administrative and customer support requests weekly.

At GODS OWN TRANFORMATION SCHOOLS, I led a CRM strategy that boosted customer satisfaction by 45%. I also overhauled escalated-issue response protocols, helping resolve conflicts 50% faster.

Experience

Work history, roles, and key accomplishments

Current

Customer Support/ Travel Manager

Current

Dream Port

Feb 2025 - Present (1 year 9 months)

Managed customer enquiries, administrative tasks, and service requests while maintaining 99% data accuracy and improving response efficiency. Handled a large number of customers across multiple locations, fostering a culture that reduced issues.

Customer Support

Travel Management Communication Skills Problem Solving Data Accuracy

Administrative Tasks

Virtual Assistant

Gulk Global

Jun 2024 - Jan 2025 (7 months)

Maintained 99% data accuracy while managing digital records, database updates, and administrative documentation. Improved administrative workflow efficiency by 30% through task prioritization, email management, scheduling, and digital organization.

Data Management Email Management Scheduling

Digital Organization

Administrative Support Task Prioritization

Customer Service Supervisor / Operation Officer

Gods Own Transformation Schools

May 2023 - Mar 2024 (10 months)

Led implementation of an innovative CRM strategy that boosted customer satisfaction rate by 45% within six months. Overhauled escalated issues response protocols, leading to a 50% faster conflict resolution and stronger customer retention.

CRM Strategy Customer Satisfaction Conflict Resolution Customer Retention

Feedback Integration

Cross Functional Collaboration