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Christiana Elishi

@christianaelishi

Customer Success & Support Specialist with 15+ years in customer service, onboarding, CRM and operations. People focused and results driven.

Nigeria

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What I'm looking for

I'm looking for a full-time, fully remote customer success or client support role where I can improve customer journeys, translate user insights into action, and partner with cross-functional teams.

I've supported customer journeys, merchant onboarding and client-facing operations for more than 15 years, turning user feedback and stakeholder conversations into clear actions.

At Chicken Republic, I resolved customer issues, coordinated with Chowdeck and Glovo support teams, and helped increase daily sales from ₦200,000 to ₦800,000 through customer engagement and operational efficiency. At Ebony/Sulan, I coordinated candidate registration, screening, scheduling, onboarding communication, and 20–30 corporate training cohorts annually.

I'm currently supporting a remote CRM improvement project at Autonomous Communities Ltd, conducting requirements gathering, assessing CRM processes and data quality, and maintaining RAID logs and weekly PMO reporting. I work confidently across cross-functional teams and remote workstreams, using HubSpot, Zendesk, Slack, Google Workspace, CRM, and support tools.

Experience

Work history, roles, and key accomplishments

Current

CRM Project Management Intern

Current

Autonomous Communities Ltd

Aug 2026 - Present (1 month)

Supports a CRM improvement project, conducting stakeholder conversations and requirements gathering, and maintaining RAID log and weekly PMO reporting.

CRM Stakeholder Engagement Requirements Gathering Documentation RAID Log PMO Reporting

Sales Manager

Chicken Republic

Jul 2024 - Jun 2025 (11 months)

Handled customer complaints and enquiries, used restaurant management software for sales analysis and forecasting, and liaised with delivery partners to resolve issues. Increased daily sales from ₦200,000 to ₦800,000.

Customer Service Sales Analysis Demand Forecasting Reporting Restaurant Management Software Chowdeck Glovo

Customer Service Representative

Ebony/Sulan

Mar 2016 - Dec 2023 (7 years 9 months)

Managed candidate registration, CV screening, interview scheduling and onboarding communication, processing 100–150 candidates monthly. Supported 20–30 training cohorts annually for corporate clients.

Onboarding Candidate Management CV Screening Interview Scheduling Communication Skills Coordination

SIM Fix Officer

MTN Nigeria

Jan 2015 - Dec 2015 (11 months)

Top performer among 15 SIM Fix employees, typically completing 85 registrations against a daily target of 60. Maintained 100% adherence to NCC identity verification and data accuracy standards.

Sim Card Registration Identity Verification Data Accuracy NCC Standards Performance

Sales Supervisor

Kos Deliveries Limited

Jun 2010 - Nov 2014 (4 years 5 months)

Coordinated sales team activity, customer support and order processing, and tracked sales targets and performance.

Sales Coordination Team Management Customer Support Order Processing Performance Monitoring

Customer Support & Merchant Onboarding

Kos Deliveries Limited

Feb 2008 - Jun 2010 (2 years 4 months)

Managed the end-to-end customer journey from order placement through delivery, resolved customer and shipment issues, and onboarded new merchants while maintaining accurate records.

Customer Support Order Tracking Issue Resolution Merchant Onboarding Record keeping Mercury Platform

Education

Degrees, certifications, and relevant coursework

Digital Witch

TAM/CSM Cohort 2, Technical Account Management / Customer Success Management

Ongoing Technical Account Management and Customer Success Management training.

Digital Technology Business School London

Project Management

2026 -

Grade: NA

Activities and societies: Building a project charter and scope statement. Creating a Work Breakdown Structure (WBS) Developing a project schedule using MS Project, Risk register and RAID log exercises Stakeholder mapping and communication plans Budget/cost estimation exercises

Ongoing Internship to end September ending.