At Security Pros & Management Services, I manage 33 active client accounts and serve as the primary relationship owner for satisfaction, retention, and renewals. I grew the client portfolio by 94% in nine months and maintained 100% SLA compliance across those accounts.
At Outsource Global, I supported customer success and account management through onboarding, CRM tracking, and proactive retention work. Earlier, at Chicken Republic — Food Concepts Plc, I led a 75-member customer-facing team and developed Excel-based tools to track customer satisfaction and service performance.
