Open to opportunities

Chris Smith

@chrissmith1

Message

Organized administrative professional with expertise in healthcare and marketing.

Canada

Message

What I'm looking for

I am looking for a role that values collaboration, creativity, and growth opportunities.

I am an organized and personable administrative professional with extensive experience in clinical and dental office environments. My expertise lies in patient scheduling, insurance claims, and medical records management, where I have consistently demonstrated my ability to support healthcare teams effectively. I pride myself on my multitasking skills and my commitment to fostering a smooth, professional experience for both patients and colleagues.

Currently, I serve as an Administrative Assistant at the Ottawa Dental Society, where I coordinate the Dental Emergency Service schedule and act as a point of contact for members and the public. My previous role as an Assistant Manager/Clinic Administrator at Laurier Optical allowed me to improve clinic efficiency and customer satisfaction significantly. Additionally, my background in journalism has honed my communication skills, enabling me to produce engaging content and collaborate effectively with cross-functional teams.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Ottawa Dental Society

May 2025 - Present (1 month)

Coordinated the Dental Emergency Service schedule, ensuring full coverage and efficient service delivery. Supported editorial production of a dental magazine by securing advertiser commitments and editorial content.

Scheduling Customer Service Bookkeeping Administrative Support

Current

Assistant Manager/Clinic Administrator

Current

Laurier Optical

Dec 2023 - Present (1 year 6 months)

Oversaw front-desk and patient flow processes, improving clinic efficiency and customer satisfaction. Maintained accurate medical records, both electronic and paper-based, in compliance with regulatory standards.

Staff Training

Current

Freelance Copywriter

Current

Reading Renditions

Jan 2015 - Present (10 years 5 months)

Developed strategic copy for emails, landing pages, social media, and digital ads. Improved open rates by 18% and click-through rates by 12% through copy optimization and A/B testing.

Copywriting Email Marketing Landing Page Optimization Social Media Marketing A B Testing

Journalist

André Paquette Publishing Company

Aug 2021 - Present (3 years 10 months)

Led editorial content planning, ensuring clarity and engagement while adhering to editorial standards. Collaborated with multimedia teams to integrate various formats, increasing audience engagement by 25%.

Content Planning Content Strategy

Project Coordinator/Marketing Specialist

Invest Ottawa

Jul 2020 - Present (4 years 11 months)

Engaged with stakeholders to identify and understand their specific needs and requirements. Created engaging marketing content and comprehensive content strategies aligned with organizational goals.

Stakeholder Engagement Market Research Content Development Content Strategy Keyword Research

Education

Degrees, certifications, and relevant coursework

Carleton University

Bachelor of Arts, English

Grade: Honours

Completed a Bachelor of Arts with Honours in English. Focused on developing strong analytical and communication skills.

Google

Certificate, Data Analytics

Obtained a Data Analytics Certificate from Google. Gained proficiency in data analysis tools and methodologies.

Project Management Institute

Certificate, Project Management

Earned a PMP Certificate from the Project Management Institute. Developed expertise in project management principles and practices.

CompTIA

Certification, IT Support

Achieved A+ Certification from CompTIA. Demonstrated foundational knowledge in IT support and computer hardware.

Accessibility for Ontarians with Disabilities Act

Certification, Accessibility

Completed AODA Certification related to the Accessibility for Ontarians with Disabilities Act. Gained understanding of accessibility standards and practices.