Malika User
@malikauser1
Bilingual public relations professional skilled in communications, client intake, and administrative operations.
CanadaWhat I'm looking for
I am a detail-oriented public relations professional with a B.A. in Public Relations and hands-on experience in communications, client intake, and program coordination.
I have led remote education operations, managing client intake, matching mentors and families, and handling invoicing and payment processing while maintaining confidentiality and accurate records.
My background includes administrative and claims processing roles where I used Oracle, Servicengine, Zendesk, and Excel to maintain databases, resolve client inquiries, and process sensitive documents securely.
I am self-motivated, adept at research and content development, and comfortable producing clear, audience-tailored materials using Microsoft Office, Google Workspace, Adobe Photoshop, and InDesign.
Experience
Work history, roles, and key accomplishments
Director of Education
TutorBright
Nov 2022 - Apr 2024 (1 year 5 months)
Managed client intake and matching processes, onboarding, and HR screening for Tutor-Mentors, maintaining confidential records and improving program setup and communication across remote teams.
Administrative Assistant
AFC (Automotive Finance Corporation)
Jun 2021 - Oct 2021 (4 months)
Maintained accurate records and processed documents including titles and liens using Oracle and Excel while providing customer support and administrative coordination.
Claims Processor
BGRS
Oct 2020 - Jun 2021 (8 months)
Processed confidential claims and client documents with security clearance, used ServiceEngine for case management and Zendesk to resolve client inquiries and track issue history.
Digital Marketing Coordinator
Blueprint Marketing Agency
May 2018 - Sep 2019 (1 year 4 months)
Supported digital marketing campaigns by writing blog content, designing assets, and tracking engagement using SEO tools to increase campaign visibility.
Education
Degrees, certifications, and relevant coursework
UOUniversity of Ottawa
Bachelor of Arts, Public Relations
2018 - 2020
Activities and societies: Joint program with Algonquin College; coursework in media studies and public opinion; produced reports and communications materials.
Completed a Bachelor of Arts in Public Relations through the joint University of Ottawa & Algonquin College program, focusing on research, writing, and political communication.
ACAlgonquin College
Diploma, Public Relations
2016 - 2018
Activities and societies: Created materials using Adobe Photoshop and InDesign; led group PR campaign projects and community outreach simulations.
Completed a Public Relations diploma with practical training in strategic communications, media relations, and promotional material creation.
ACAlgonquin College
Certificate, Media and Communication Studies
2015 - 2016
Activities and societies: Hands-on training in multimedia content creation and social media strategy.
Completed a certificate in Media and Communication Studies covering media theory, digital storytelling, and multimedia content creation.
Cégep Heritage College
Diploma, Social Sciences
2011 - 2014
Completed studies in the Social Sciences program providing foundational knowledge in social science disciplines.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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