At Constant Contact, I guided SaaS customers and agency partners through onboarding and product education, helping them use marketing-automation tools to support their business goals.
I managed a customer portfolio spanning onboarding projects, account support, retention, and growth opportunities. I also troubleshot technical and account issues, documented solutions, and escalated complex cases when needed.
I launched The Great Retro Escape, renovating a 1976 Avion La Grande camper into an Airbnb rental on a 10-acre homestead. I manage guest needs and coordinate cleaning and maintenance, alongside direct livestock sales and daily operations.
