Open to opportunities

Bailey Moore

@baileymoore

Customer success and onboarding specialist focused on adoption, retention, and escalations—improving every client experience.

United States

Message

What I'm looking for

I’m looking to apply my customer-first mindset and strong execution skills to improve adoption, retention, and overall customer experience—partnering cross-functionally to reduce friction and resolve escalations quickly.

I’m a results-driven customer success manager who leads clients through onboarding with a clear, customer-first approach. I serve as the primary point of contact, align expectations on processes and timelines, and make sure customers feel confident from day one.

In my current role, I provide consultative guidance—answering questions, addressing concerns, and proactively managing expectations to build trust. I also document onboarding progress, requirements, and insights to support a seamless handoff to property managers post-implementation.

Previously, I hired, trained, and managed a customer-facing team, improving satisfaction while driving adoption and usage. I refined cross-functional onboarding and operational processes to streamline workflows and reduce response times across multiple software platforms, and I resolved high-priority escalations and implementation issues with a 95% success rate.

Earlier, I managed reservations across multiple booking platforms and handled customer requests before, during, and after stays. I also bring strong operational discipline from bookkeeping experience—streamlining financial operations, improving expense tracking and reporting, and reconciling accounts to reduce discrepancies and ensure compliance.

Experience

Work history, roles, and key accomplishments

Current

Onboarding Specialist

Current

Sea Scape Properties

Apr 2021 - Present (5 years 3 months)

Led client onboarding for new customers as the primary point of contact, ensuring clarity around processes, timelines, and next steps. Delivered consultative guidance, resolved concerns, and documented onboarding progress to support a seamless handoff to property managers.

Client Onboarding Customer Success Escalation Management Documentation Process Optimization HubSpot CRM Microsoft Office RingCentral

Current

Reservation Sales Manager

Current

Sea Scape Properties

Apr 2021 - Present (5 years 3 months)

Hired, trained, and managed a high-performing customer-facing team to improve client satisfaction and drive increased adoption and usage. Developed cross-functional onboarding and operational processes, and resolved high-priority client escalations and implementation issues with a 95% success rate.

Team Management Customer Retention Process Optimization Cross functional Leadership Escalation Management Customer Satisfaction KPI Reporting HubSpot CRM Microsoft Office Appfolio

Current

Reservation Sales Agent

Current

Sea Scape Properties

Apr 2021 - Present (5 years 3 months)

Managed guest reservations across multiple booking platforms, ensuring accurate modifications, cancellations, contracts, and special accommodations. Built customer relationships before, during, and after stays and resolved concerns to maintain high satisfaction.

Reservations Management Customer Relationship Management Customer Satisfaction Process Optimization RingCentral PointCentral

Bookkeeper

Bruin and Associates

Mar 2020 - Jul 2020 (4 months)

Streamlined financial operations by communicating with vendors, partners, and staff to ensure timely payments and accurate financial records. Optimized expense tracking and financial reporting and reconciled bank, credit card, and loan accounts to reduce discrepancies and ensure compliance.

Bookkeeping Expense Reporting Financial Reporting Vendor coordination Compliance Microsoft Office