Chris Davies

• Oversee IT operations for Totran Transportation Services, ensuring seamless functionality across Calgary and Satellite offices.
• Conduct thorough research and analysis to identify long-term IT solutions, enhancing business relationships with partners.
• Administer and maintain infrastructure including Windows Servers, Office 365, and various communication systems, improving operational effi

• Provided comprehensive IT support by resolving client issues, ensuring timely communication throughout the resolution process.
• Monitored and managed client network systems, creating support tickets for desktop, network, and server issues.
• Conducted audits and documentation of clients' IT environments, enhancing operational efficiency and compliance.

• Managed IT infrastructure for a Calgary office of over 600 employees, ensuring optimal workstation and server performance.
• Provided comprehensive hardware and software support, resolving technical issues swiftly to minimize downtime.
• Conducted meticulous record-keeping and tracking of IT assets, enhancing accountability and resource management.

• Provided managed services to clients, delivering onsite consulting and remote technical support.
• Acted as a liaison between site contacts and the Business Development Manager, ensuring seamless communication.
• Managed and resolved technical issues related to client servers, network hardware, and desktop systems.
• Contributed to the newly formed Graycon service desk, enhancing remote ad

• Provided comprehensive desktop support for over 500 users across three locations in downtown Calgary.
• Managed imaging of hard drives and maintained office computers to ensure optimal performance.
• Resolved software, network, printer, and email issues, enhancing productivity and user satisfaction.
• Installed VOIP phone systems, streamlining communication for staff and improving operatio

• Managed the setup and maintenance of computers for office, store, and kiosk environments across Canada.
• Implemented firewall configurations and automated tasks using Visual Basic scripts to enhance operational efficiency.
• Provided comprehensive phone and email support for 99 Sport Mart locations, ensuring timely issue resolution.
• Achieved a significant reduction in deployment time th

• Provided level 1 technical support via telephone and email, resolving hardware and software issues efficiently.
• Trained in troubleshooting HP Pavilion hardware and various MS Windows operating systems, enhancing customer satisfaction.
• Assisted customers with software installation and uninstallation, ensuring seamless user experience.
• Managed repair tracking and ordered replacement pa