Open to opportunities

Chris Davies

@chrisdavies

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I lead IT operations, infrastructure, and support across transportation offices.

Canada

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What I'm looking for

I'm looking to lead IT operations and infrastructure work involving server, network, desktop, mobile device, and technology deployment support.

At Totran Transportation Services, I oversee IT operations across Calgary and satellite offices, maintaining Windows Servers, Office 365, and communication systems to keep the business running smoothly.

I've researched and implemented long-term IT solutions, supported partner relationships, and managed infrastructure, hardware/software deployments, mobile devices, and EDI communications.

Previously, I provided network and IT consulting at Pure Information Technology, monitoring client environments, resolving desktop, network, and server issues, and documenting IT systems.

My background also includes infrastructure administration at Deloitte for a 600+ employee office, managed services at Graycon Group, and desktop support roles supporting hundreds of users across multiple locations.

Experience

Work history, roles, and key accomplishments

Current

IT Manager

Current

Totran Transportation Services Ltd.

May 2014 - Present (12 years 5 months)

• Oversee IT operations for Totran Transportation Services, ensuring seamless functionality across Calgary and Satellite offices.
• Conduct thorough research and analysis to identify long-term IT solutions, enhancing business relationships with partners.
• Administer and maintain infrastructure including Windows Servers, Office 365, and various communication systems, improving operational effi

Hyper V Mobile Device Management Interpersonal Communication Vendor Relations Windows 10 Technology Implementation Office 365 Application Support Firewalls Microsoft 365 Servers

Intermediate Network/I.T. Consultant

Pure Information Technology Inc.

Mar 2011 - Apr 2014 (3 years 1 month)

• Provided comprehensive IT support by resolving client issues, ensuring timely communication throughout the resolution process.
• Monitored and managed client network systems, creating support tickets for desktop, network, and server issues.
• Conducted audits and documentation of clients' IT environments, enhancing operational efficiency and compliance.

Hyper V Mobile Device Management Interpersonal Communication Technology Implementation Application Support Firewalls Servers

I.T Administrator

Deloitte

Jul 2009 - Jul 2010 (1 year)

• Managed IT infrastructure for a Calgary office of over 600 employees, ensuring optimal workstation and server performance.
• Provided comprehensive hardware and software support, resolving technical issues swiftly to minimize downtime.
• Conducted meticulous record-keeping and tracking of IT assets, enhancing accountability and resource management.

Interpersonal Communication Application Support

Managed Services

Graycon Group Ltd.

Feb 2007 - Jul 2009 (2 years 5 months)

• Provided managed services to clients, delivering onsite consulting and remote technical support.
• Acted as a liaison between site contacts and the Business Development Manager, ensuring seamless communication.
• Managed and resolved technical issues related to client servers, network hardware, and desktop systems.
• Contributed to the newly formed Graycon service desk, enhancing remote ad

Hyper V Interpersonal Communication Technology Implementation Application Support Firewalls Servers

Desktop Support

WorleyParsons

Feb 2005 - Feb 2007 (2 years)

• Provided comprehensive desktop support for over 500 users across three locations in downtown Calgary.
• Managed imaging of hard drives and maintained office computers to ensure optimal performance.
• Resolved software, network, printer, and email issues, enhancing productivity and user satisfaction.
• Installed VOIP phone systems, streamlining communication for staff and improving operatio

Interpersonal Communication Application Support Phone Communication

Desktop Support

FGL Sports Ltd

Sep 2003 - Feb 2005 (1 year 5 months)

• Managed the setup and maintenance of computers for office, store, and kiosk environments across Canada.
• Implemented firewall configurations and automated tasks using Visual Basic scripts to enhance operational efficiency.
• Provided comprehensive phone and email support for 99 Sport Mart locations, ensuring timely issue resolution.
• Achieved a significant reduction in deployment time th

Application Support

Production/Helpdesk Technician

Convergys

Jan 2002 - Jan 2003 (1 year)

• Provided level 1 technical support via telephone and email, resolving hardware and software issues efficiently.
• Trained in troubleshooting HP Pavilion hardware and various MS Windows operating systems, enhancing customer satisfaction.
• Assisted customers with software installation and uninstallation, ensuring seamless user experience.
• Managed repair tracking and ordered replacement pa