Open to opportunities

Somebouindin Moise Kinda

@somebouindinmoisekin

I'm a bilingual IT specialist delivering desktop, network, and endpoint support with strong incident and project management.

Canada

Message

What I'm looking for

I seek a collaborative IT role where I can provide hands-on desktop and network support, lead incident resolution, apply project management skills, and grow into broader infrastructure or leadership responsibilities in a customer-focused organization.

I am a bilingual IT professional with an MSc in Information Technology and a Certified Associate in Project Management (CAPM). I deliver reliable end-user technology and network support across complex environments, specializing in desktop support, endpoint management, and incident resolution.

In my recent roles I provided frontline help desk support at a major bank and field IT services for hospitals and enterprise clients, managing Active Directory, Office 365, network performance, security monitoring, and application support. I have implemented system updates, coordinated disaster recovery efforts, and partnered with stakeholders to integrate tailored IT solutions.

Earlier experience as a construction wireman supporting data-center builds reinforced my attention to safety, precision, and mentorship. I hold multiple industry certifications (AWS Solutions Architect Associate, CCNA/CCNP, CompTIA A+/Network+/Security+, ITIL v4) and I thrive in collaborative teams that need dependable technical leadership and customer-focused service.

Experience

Work history, roles, and key accomplishments

Current

IT Help Desk Analyst

Current

Scotiabank

May 2025 - Present (3 months)

Answered user inquiries and resolved hardware and software issues, maintained diagnostic records and system logs, and executed troubleshooting to restore services and reduce incident resolution time.

Desktop Support Troubleshooting Incident Management Technical Documentation Windows Linux Customer Service Diagnostics

IT Specialist

Field Nation

Jan 2021 - Jan 2025 (4 years)

Provided on-site and remote technical support for hospital hardware, software, and networks; managed Active Directory and Office 365 accounts and maintained network and security systems to ensure reliable connectivity.

Active Directory Office 365 Hardware Patching

Construction Wireman

Kentworthy Electric

Jan 2018 - Jan 2020 (2 years)

Performed wiring and installation of major electrical systems for a large data center, maintaining safety and precision under tight deadlines and mentoring new hires on technical tasks.

Mentoring