At Bayshore Healthcare, I manage employee accounts and access across Entra ID and on-premises Active Directory, and work to ensure incidents and requests meet SLAs. I also administer endpoint deployments and compliance policies through Microsoft Intune.
I support end users with desktop and mobile devices, Microsoft 365, and conference room A/V and VoIP systems. I maintain IT equipment through its lifecycle and document procedures and operational standards.
At Accenture Inc, I supported enterprise network services, configuring and troubleshooting routing and connectivity issues. I later served as a Level 2 escalation point and led a team of seven engineers as Service Delivery Ops Team Lead.
