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Chrichna Dacelien

@chrichnadacelien

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Dedicated customer service professional with mental health expertise.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my customer service and mental health skills in a supportive environment, fostering growth and positive interactions.

I am a dedicated customer service professional with a strong background in mental health support. My experience spans various roles, including my current position as a Passenger Services Agent at Spirit Airlines, where I greet and assist customers, ensuring a smooth travel experience. My ability to handle de-escalation situations and provide exceptional service has been honed through my previous roles in healthcare and retail.

Throughout my career, I have worked as a Mental Health Worker at Brigham and Women's Faulkner Hospital, where I provided emotional support and care to patients, creating a safe and enjoyable environment. My experience at Boston Children's Hospital further solidified my skills in patient observation and emotional management. I am passionate about helping others and thrive in environments where I can make a positive impact.

Experience

Work history, roles, and key accomplishments

Current

Passenger Services Agent

Current

Spirit Airlines

Jan 2024 - Present (1 year 4 months)

Greeted and checked in customers, printing bag tags and making announcements. Assisted customers with special needs, ensuring a smooth travel experience.

Customer Service Communication Bag Tag Printing Public Announcements

Patient Observer

Boston Children Hospital

Mar 2022 - Present (3 years 2 months)

Assisted patients in managing emotions through de-escalation strategies. Created a fun and safe environment by closely monitoring patients.

Patient Observation Patient Safety Communication Flexibility

Mental Health Worker

Brigham and Women's Faulkner Hospital

Jan 2022 - Present (3 years 4 months)

Provided constant observation and assisted patients in managing their emotions. Delivered daily care and support, intervening during crisis periods, and fostering a safe environment for patients.

Mental Health Counseling Patient Care Teamwork Communication

Retail Sales Associate

Macy’s Inc

Oct 2020 - Present (4 years 7 months)

Assisted customers by providing comprehensive product knowledge and helping them locate specific items. Efficiently processed customer purchases on the register, ensuring accurate transactions.

Customer Service Product Knowledge Communication Sales Inventory Management

Cashier/Server

Panda Express

May 2020 - Present (5 years)

Greeted customers, took orders, and processed payments efficiently. Handled de-escalation situations with unsatisfied customers, ensuring positive resolutions.

Customer Service Order Processing Payment Processing Teamwork Time Management

Server

Boston College Dining

Greeted customers and assisted them with their orders. Ensured clients left happy and satisfied with their dining experience.

Customer Service Order Taking Client Experience Communication Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

Lincoln Technical Institute

Certificate, Medical Assisting

Completed a comprehensive program in medical assisting, gaining practical skills in clinical and administrative procedures. Acquired knowledge in patient care, medical office management, and laboratory techniques.

Community Academy of Science and Health

High School Diploma, Science and Health

Graduated with a focus on science and health disciplines. Developed foundational knowledge in various scientific subjects and health-related fields, preparing for further education or career paths.