Shaquita clark
@shaquitaclark
Seasoned customer service professional with 13 years of experience.
What I'm looking for
With over 13 years of diverse customer-facing experience, I currently excel as a Customer Service Agent at Arise. My role involves serving as a primary point of contact for customer inquiries, where I adeptly address concerns and resolve issues to ensure satisfaction. I employ expert problem-solving skills to troubleshoot technical issues, maintaining professionalism and patience while managing high volumes of customer interactions.
Throughout my career, I have consistently met performance benchmarks in customer satisfaction and call handling metrics. My previous roles, including positions in security and healthcare, have equipped me with a unique blend of skills that enhance my ability to communicate effectively and provide comprehensive support. I am passionate about leveraging my experience to contribute positively to a Customer Service Representative role.
Experience
Work history, roles, and key accomplishments
Remote Customer Service Agent
Arise
Jan 2024 - Present (1 year 7 months)
Serve as a primary point of contact for customer inquiries, adeptly addressing concerns and resolving issues to ensure satisfaction. Employ expert problem-solving skills to troubleshoot and resolve technical issues, maintaining a high level of professionalism and patience.
Armed Security Officer
Top Guard Security
Jan 2020 - Present (5 years 7 months)
Ensure prompt incident response to maintain a secure environment for all personnel and visitors. Conduct regular and detailed security patrols to identify and address any potential safety concerns.
Security Officer
S.A.F.E Management
Jan 2019 - Dec 2021 (2 years 11 months)
Provided a professional greeting to visitors, contributing to a hospitable and safe atmosphere. Performed surveillance duties and reported any irregular activities, enhancing overall security and safety.
Certified Nurse Assistant
Autumncare
Jan 2012 - Dec 2014 (2 years 11 months)
Provided comprehensive assistance with daily living activities to maintain patient comfort and promote wellness, while diligently monitoring vital signs to facilitate prompt medical response as needed. Contributed to the formulation of personalized care plans in partnership with medical staff, and effectively communicated care procedures to patients and their families to support treatment adherenc
Office Assistant
Housing Authority City of Suffolk
Jan 2010 - Dec 2012 (2 years 11 months)
Improved filing systems and internal processes, resulting in a 30% reduction in document retrieval times, thereby increasing office productivity. Assisted in the coordination of community outreach programs, leading to heightened local engagement and support, while also introducing organizational solutions that decreased supply costs.
Brand Ambassador
Interactions
Jan 2007 - Dec 2010 (3 years 11 months)
Enhanced customer engagement through strategic promotion of brand at events and via social media platforms. Managed and maintained promotional materials inventory, ensuring continual brand representation and consistency.
Education
Degrees, certifications, and relevant coursework
COLLEGE AND CAREER ACADEMY IN Pruden
General Education Development, General Education
2014 - 2014
Completed coursework in a wide range of subjects including Language Arts, Writing, Geography, History, Civics and Government, Economics, Physics and Chemistry, Life Science, Earth and Space Science, and Mathematics. Acquired a comprehensive understanding of core academic disciplines.
Availability
Location
Authorized to work in
Job categories
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