Open to opportunities

Chloe Locklear

@chloelocklear

Message

Customer service professional who builds trust, manages appointments, and supports patient experiences.

United States

Message

What I'm looking for

I’m looking to provide enthusiastic client customer service, foster patient relationships, and support smooth front-desk/member operations where strong communication and attention to detail help the company grow.

I provide enthusiastic client customer service while fostering patient relationships and contributing to the success and growth of your company. Through front desk and member service work, I’ve supported smooth daily operations by handling appointment scheduling and cancellations, collecting copays and outstanding balances, and verifying insurance eligibility.

I’m known for great communication skills, efficient service, and strong public relations. I manage inbound and outbound calls, redirect certain calls appropriately, and handle member and guest questions with critical thinking, decision making, and attention to detail—supported by skills like Microsoft Office, email, and social media.

Experience

Work history, roles, and key accomplishments

Business Team Member

Ballantyne Dentistry

Jan 2023 - Jan 2025 (2 years)

Managed front desk operations including appointment scheduling and handling cancellations. Collected copays/outstanding balances, verified insurance eligibility, and handled inbound and outbound calls.

Front Desk Operations Appointment Scheduling Cancellations Insurance Eligibility Verification Inbound Outbound Calls Customer Service

Member Service Associate

Indian Land YMCA

Jan 2020 - Jan 2023 (3 years)

Provided members and guests with accurate information on YMCA memberships, programs, and policies while selling memberships and programs. Answered phone calls promptly and redirected calls to appropriate directors while resolving member and guest issues using strong public relations, interpersonal skills, critical thinking, and decision-making.