Open to opportunities

Amber Ward

@amberward1

Message

Customer-focused member services and leasing professional with strong administrative skills.

United States

Message

What I'm looking for

I seek a customer-focused role combining member services, leasing or front-desk responsibilities where I can use my administrative, claims and communication skills to improve operations and member/patient experience.

I am a customer-focused member services and leasing professional with extensive front-desk and call-center experience across healthcare, dental, and financial services. I consistently provide friendly, accurate, and timely service while safeguarding member and patient information.

At Morgan Properties I manage tenant screening, lease processing, property inspections, rent collection, and tenant relations, maintaining documentation and supporting maintenance coordination. In prior roles I handled high-volume inbound calls, claims and bill payment research, account maintenance, and escalations for credit union call centers.

My clinical administrative experience includes dental and medical reception where I verified insurance, managed scheduling, processed payments, and supported clinical teams to improve patient flow and meet financial targets. I am proficient in Eaglesoft, Epic, Yardi, QuickBooks and common multi-line phone and call-center systems.

I bring strong multitasking, clerical, and communication skills, with demonstrated ability in claims processing, cashiering, marketing/property advertising, and customer relationship building. I seek to join a team where I can apply my service orientation and administrative strengths to support operational goals.

Experience

Work history, roles, and key accomplishments

Current

Leasing Agent

Current

Morgan Properties

Jan 2019 - Present (7 years 5 months)

Manage tenant screening, property showings, lease processing and rent collection while maintaining accurate tenant records and coordinating maintenance issues to support occupancy and retention.

Yardi Lease Administration Property Inspections Rent Collection Customer Service Marketing Documentation

Member Service Representative

S3 Shared Solutions

Oct 2017 - Jul 2019 (1 year 9 months)

Handled inbound member inquiries for credit unions, verified and processed transactions, researched bill/payment issues, and escalated complex cases while safeguarding account privacy and meeting service SLAs.

Call Center Member Verification Escalation Management Email Support

Front Desk Receptionist

Touch Smiles Dental Care

Aug 2016 - Oct 2017 (1 year 2 months)

Managed patient check-in/check-out, scheduled appointments, verified insurance and processed payments using Eaglesoft to support clinic operations and patient flow.

EagleSoft Insurance Verification Scheduling Payment Processing Customer Service Records Management

Front Desk Concierge

New Life Healthy Living

Mar 2015 - Jun 2016 (1 year 3 months)

Greeted visitors and residents, managed phone routing, updated resident face sheets and handled clerical duties to support daily facility operations.

Clerical Mail Distribution Record Maintenance Customer Service

Patient Service Assistant

Adventure Dental

May 2014 - Feb 2016 (1 year 9 months)

Verified insurance eligibility, managed patient check-in/out, processed payments, coordinated scheduling and supported clinical team to optimize patient care and office revenue.

Insurance Verification Patient Check In Payment Processing Scheduling Customer Service Clinical Support Outreach

Communications Operator

Sheppard Pratt Health Systems

Jan 2012 - Mar 2013 (1 year 2 months)

Answered and routed emergency and routine calls, maintained logs and radio communications, and processed shift financial receipts while following established procedures.

Log Management Navigator System Customer Service Cash Handling Attention To Detail

Receptionist / Clerk Typist

Chevette's Hair Salon

Feb 2010 - Feb 2012 (2 years)

Managed customer inquiries, scheduling, transaction processing and maintained salon records while supporting upsell opportunities and front-desk operations.

Scheduling Cash Handling Customer Service Data Entry Clerical

Customer Service Representative

Sears

Mar 2008 - Mar 2011 (3 years)

Responded to customer inquiries, routed calls, managed correspondence and maintained records while referring clients to appropriate services and processing transactions.

Customer Service Phone Support Record keeping Data Entry Mail Distribution Communication