Amber Ward
@amberward1
Customer-focused member services and leasing professional with strong administrative skills.
United StatesWhat I'm looking for
I am a customer-focused member services and leasing professional with extensive front-desk and call-center experience across healthcare, dental, and financial services. I consistently provide friendly, accurate, and timely service while safeguarding member and patient information.
At Morgan Properties I manage tenant screening, lease processing, property inspections, rent collection, and tenant relations, maintaining documentation and supporting maintenance coordination. In prior roles I handled high-volume inbound calls, claims and bill payment research, account maintenance, and escalations for credit union call centers.
My clinical administrative experience includes dental and medical reception where I verified insurance, managed scheduling, processed payments, and supported clinical teams to improve patient flow and meet financial targets. I am proficient in Eaglesoft, Epic, Yardi, QuickBooks and common multi-line phone and call-center systems.
I bring strong multitasking, clerical, and communication skills, with demonstrated ability in claims processing, cashiering, marketing/property advertising, and customer relationship building. I seek to join a team where I can apply my service orientation and administrative strengths to support operational goals.
Experience
Work history, roles, and key accomplishments
Leasing Agent
Morgan Properties
Jan 2019 - Present (6 years 8 months)
Manage tenant screening, property showings, lease processing and rent collection while maintaining accurate tenant records and coordinating maintenance issues to support occupancy and retention.
Member Service Representative
S3 Shared Solutions
Oct 2017 - Jul 2019 (1 year 9 months)
Handled inbound member inquiries for credit unions, verified and processed transactions, researched bill/payment issues, and escalated complex cases while safeguarding account privacy and meeting service SLAs.
Front Desk Receptionist
Touch Smiles Dental Care
Aug 2016 - Oct 2017 (1 year 2 months)
Managed patient check-in/check-out, scheduled appointments, verified insurance and processed payments using Eaglesoft to support clinic operations and patient flow.
Front Desk Concierge
New Life Healthy Living
Mar 2015 - Jun 2016 (1 year 3 months)
Greeted visitors and residents, managed phone routing, updated resident face sheets and handled clerical duties to support daily facility operations.
Patient Service Assistant
Adventure Dental
May 2014 - Feb 2016 (1 year 9 months)
Verified insurance eligibility, managed patient check-in/out, processed payments, coordinated scheduling and supported clinical team to optimize patient care and office revenue.
SSCommunications Operator
Sheppard Pratt Health Systems
Jan 2012 - Mar 2013 (1 year 2 months)
Answered and routed emergency and routine calls, maintained logs and radio communications, and processed shift financial receipts while following established procedures.
Receptionist / Clerk Typist
Chevette's Hair Salon
Feb 2010 - Feb 2012 (2 years)
Managed customer inquiries, scheduling, transaction processing and maintained salon records while supporting upsell opportunities and front-desk operations.
Customer Service Representative
Sears
Mar 2008 - Mar 2011 (3 years)
Responded to customer inquiries, routed calls, managed correspondence and maintained records while referring clients to appropriate services and processing transactions.
Education
Degrees, certifications, and relevant coursework
CCCatonsville Community College
Diploma
2015 - 2015
Earned a diploma from Catonsville Community College in 2015.
Edmondson Westside High School
High School Diploma, General Education
2005 - 2009
Graduated high school from Edmondson Senior High in 2009.
Fortis Institute
Bachelor of Science, Health Administration
2016 -
Completed coursework at Fortis Institute in Woodlawn focusing on health administration topics.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Amber?
You can contact Amber and 90k+ other talented remote workers on Himalayas.
Message AmberFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
