Chloe Giddens

I’m an empathetic customer service professional known for high productivity and efficient task completion. I bring specialized skills in conflict resolution, data entry, and customer relationship management, with a strong focus on clear communication and problem-solving.

In my current role as a Credit Card Customer Service Representative, I respond to cardholder inquiries, resolve complaints, and guide customers on product features. I process payments, balance transfers, account updates, and other transactions accurately, verifying customer information to ensure proper account management.

I’m also experienced in investigating suspected fraudulent activity and reporting suspicious activity to the appropriate departments. I prioritize accuracy, accountability, and calm decision-making when handling sensitive situations and time-sensitive requests.

Previously, I worked as a Store Associate and a Seasonal Customer Service Representative, where I managed customer needs through cash register operations, inventory support, and professional complaint resolution. I also helped customers navigate company websites and place online orders, leveraging product knowledge and selling skills to improve the customer experience.