Chizuru Azuka

I am a motivated, customer-focused professional with hands-on experience delivering phone, email, and live chat support across international time zones. I prioritize empathy, clear communication, and timely resolution to build customer trust and loyalty.

At BrightConnect Solutions I resolved 50+ inquiries daily and maintained a 95% satisfaction rate, while improving CRM documentation to reduce repeat complaints by 20%. At SkyBridge Technologies I supported 200+ customers weekly, met key performance metrics, and trained new hires on CRM tools and best practices.

My technical foundation includes a B.Sc. in Computer Science and practical use of CRM platforms such as Zendesk, Freshdesk, and HubSpot, alongside Google Workspace. I thrive in fast-paced environments and excel at multitasking while maintaining attention to detail.

I bring a proactive, problem-solving approach and a reliable remote work setup, committed to creating positive customer experiences that reflect organizational values.