Elizabeth Owoade

What I'm looking for

I'm looking for a remote customer support role where I can deliver excellent service, solve customer problems, and contribute to a collaborative team. I enjoy fast-paced environments, continuous learning, and using my communication and problem-solving skills to create positive customer experiences. I'm seeking a company that values growth, accountability, and exceptional customer care.

I help businesses keep their customers happy, even when things go wrong.

In the last two years, I've worked in customer support and operations, helping customers find answers, resolving issues, managing CRM systems, and ensuring every interaction is handled with professionalism and care. Along the way, I've learned that great customer support isn't about following scripts. It's about listening, staying calm under pressure, communicating with empathy, and taking ownership until the problem is resolved.

Before transitioning into customer support, I built my career in executive and operations support. That experience gave me a different perspective. I learned how to manage competing priorities, work across teams, improve workflows, and keep operations running efficiently behind the scenes. Today, I bring those same strengths into customer support, understanding that every customer interaction is part of a much bigger business experience.

Here's what I bring to every team:
• Clear, empathetic communication that builds trust and de-escalates difficult situations.
• Hands-on experience with CRM and ticketing platforms, including Zendesk, Freshdesk, Intercom, HubSpot, and the ability to learn new systems quickly.
• A proactive approach to problem-solving, ensuring issues are resolved completely, not simply responded to.
• An operations mindset that identifies patterns, improves processes, and helps prevent recurring customer issues.
• Strong attention to detail, ownership, and a commitment to delivering consistent, high-quality support.

I hold professional certifications in Customer Service (CCSR and CSS) and enjoy working in fast-paced, customer-focused environments where responsiveness, collaboration, and continuous improvement matter.

I believe every customer interaction is an opportunity to build trust, strengthen relationships, and leave people feeling valued. If you're looking for someone who combines customer-first thinking with strong operational experience and a genuine commitment to service excellence, I'd love to connect.