Chitralekha M
@chitralekham
Energetic sales professional focused on boosting revenue through customer engagement and solution selling.
What I'm looking for
I am an energetic, quick-learning sales assistant with strong communication, problem-solving, and interpersonal skills. I focus on driving repeat purchases through suggestive selling and a positive approach.
I have hands-on experience in virtual customer service, responding to live chats and presenting tailored customer solutions while maintaining accurate records. I consistently adhere to security procedures and prioritize clear, professional written communication.
Earlier, I worked in sales and administration for an electronics firm, identifying and reaching out to OEM and manufacturing customers, coordinating technical proposals with engineering, and ensuring order accuracy and timely deliveries.
I hold an MBA and a B.Com (CA), and I bring attention to detail, multitasking ability, and active listening to every role. I am looking to apply my sales acumen and customer-service experience to contribute measurable revenue growth.
Experience
Work history, roles, and key accomplishments
Virtual Customer Service Associate
Amazon Development Center
Jan 2018 - May 2025 (7 years 4 months)
Handled multiple live chats and responded to customer inquiries, improving resolution speed and documenting actions to maintain service quality and security compliance.
Admin cum Sales Officer
Amar Electronics
Jun 2013 - Oct 2017 (4 years 4 months)
Prospected OEM and manufacturer clients, recommended PCB solutions, coordinated technical proposals and logistics, and maintained bookkeeping to ensure order accuracy and timely delivery.
Education
Degrees, certifications, and relevant coursework
Karpagam Arts and Science College
Master of Business Administration, Business Administration
2008 - 2010
Completed a Master of Business Administration focusing on business and management fundamentals from 2008 to 2010.
VLB Janakiammal College of Arts and Science
Bachelor of Commerce, Commerce
2005 - 2008
Completed a Bachelor of Commerce in Computer Applications from 2005 to 2008 with coursework in commerce and applied computing.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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