Open to opportunities

Joyi K

@joyik

Message

Driven sales professional with 6+ years in E-Commerce and Tele Sales.

India

Message

What I'm looking for

I seek a role in a growth-oriented organization that values adaptability and offers opportunities for professional development.

I am an aspiring middle-level professional with over six years of experience in Tele Sales, E-Commerce, and Customer Relationship Management. My journey has been marked by a strong competitive sales drive, adaptability, and perseverance. I excel in identifying customer needs and overcoming objections, which has allowed me to consistently close sales and achieve my goals across multiple territories.

In my role as an Assistant Manager at Axis Bank, I honed my skills in customer verification and KYC documentation, ensuring a comfortable experience for clients during the verification process. My experience at Amazon Inc. as a Virtual Customer Service Associate further developed my ability to provide exceptional support through various channels, including phone, email, and live chat. I am adept at customer retention and upselling, which has been crucial in driving sales and enhancing customer satisfaction.

With a Master’s degree in English Literature from Burdwan University, I possess strong communication skills that complement my technical abilities in MS Office. I am passionate about working in a growth-oriented organization where I can leverage my skills to contribute to the success of the team while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Assistant Manager

Axis Bank Ltd

Jan 2024 - Present (1 year 6 months)

Identified customers, performed due diligence checks, and reviewed KYC documentation through video calls. Ensured customer comfort during verification, kept defect rates under acceptable levels, and engaged in tele sales/cross sales/upselling banking products.

KYC Due Diligence Upselling

Virtual Customer Service Associate

Amazon Inc

Jul 2019 - Present (6 years)

Provided customer support on incoming calls, live email support, and live chat support. Experienced in computer operation skills, MS Word, and MS Excel. Focused on customer retention, upselling benefits, complaints resolution, and tele sales.

Customer Service Live Chat Email Support MS Office Customer Retention Upselling

Assistant Manager - Phone Banking

Kotak Mahindra Bank

Jul 2017 - Present (8 years)

Provided solutions as per customer queries and solved complex problems with minimal guidance. Anticipated team members’ needs and cross-sold/tele-sold banking liability products, life insurance, general insurance, and loans. Generated leads and worked under pressure with deadlines.

Problem Solving Lead Generation Insurance Loans

Phone Banking Officer

HDB Financial Services Pvt Ltd (HDFC Bank)

May 2015 - Present (10 years 2 months)

Handled customer queries through incoming calls and provided solutions for HDFC Bank products. Solved complex problems with minimal guidance. Cross-sold banking liability products, life insurance, general insurance, credit cards, and loans. Engaged in tele sales and lead generation.

Customer Support Problem Solving Cross Selling Lead Generation Insurance Credit Cards Loans

Education

Degrees, certifications, and relevant coursework

Burdwan University

Master of Arts, English Literature

Completed a Master of Arts degree with a focus on English Literature. Gained advanced knowledge in literary theory, criticism, and various genres of English literature.

Burdwan University

Bachelor of Arts, English literature

Undertook a Bachelor of Arts degree specializing in English literature. Developed foundational understanding of literary analysis, critical thinking, and communication skills.