Kerubin Flores
@kerubinflores
Detail-oriented customer service professional with quality control experience.
PhilippinesWhat I'm looking for
I am a dedicated customer service professional with extensive experience in quality control and technical support. My career began at Lazada, where I excelled as a Content Seller Center Quality Control Agent, ensuring product specifications were accurate and of high quality. I took on leadership responsibilities as an Assistant Team Leader, where I managed team performance and coached members to meet their targets.
Currently, I work at Conduent in the healthcare sector, where I assist members with their concerns and manage billing information. My technical skills, including troubleshooting and using various software tools, complement my strong communication abilities. I am committed to delivering exceptional service and fostering a collaborative work environment.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
CONDUENT (Health Care)
Sep 2018 - Present (6 years 9 months)
Engaged in customer service by receiving calls, assisting with member concerns, refilling prescriptions, and coordinating with doctors. Participated in training programs to enhance skills.
Technical Support
INFOCOM (PLDT)
May 2018 - Oct 2018 (5 months)
Provided technical support and upselling of value-added services to PLDT customers. Created fault tickets and refreshed customer connections while responding to inquiries via social media.
Refunds Coordinator
Lazada PH
Aug 2015 - Sep 2015 (1 month)
Handled refund validations and coordinated with higher personnel for customer concerns. Assisted various teams with priority issues and communicated with customers effectively.
Quality Control Agent
Lazada MY
May 2015 - Aug 2015 (3 months)
Worked as a Quality Control Agent responsible for searching product specifications, uploading accurate product information, and approving or rejecting products before they went live on the website. Assisted in team leadership and performance reporting.
Education
Degrees, certifications, and relevant coursework
Datacom Institute of Computer Technology
Diploma in Computer Technology, Computer Technology
2012 - 2014
St. Paul School of San Antonio
High School, Secondary Education
2006 - 2010
Julo Elementary School
Elementary School, Elementary Education
2001 - 2006
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Interested in hiring Kerubin?
You can contact Kerubin and 90k+ other talented remote workers on Himalayas.
Message KerubinFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
