AEAda Edward
@adaedward
Experienced customer service professional with a passion for client success.
NigeriaWhat I'm looking for
I am a dedicated Customer Service Professional with over ten years of experience in providing exceptional helpdesk and customer support services. My expertise lies in resolving customer issues through live chat, email, and phone support, ensuring timely and effective solutions. I am proficient in various helpdesk and CRM software, including Zendesk, Freshdesk, Salesforce, and HubSpot, which enables me to enhance the customer experience through quick problem-solving and excellent communication.
In my current role as a Helpdesk Support Specialist, I respond to customer inquiries regarding travel packages, flight availability, and hotel bookings. I assist customers with bookings, handle payment issues, and guide users through website navigation. My previous experience as a Customer Success Specialist involved providing accurate property information, conducting viewings, and generating leads, demonstrating my ability to collaborate effectively with sales teams and maintain high customer satisfaction.
Experience
Work history, roles, and key accomplishments
Helpdesk Support Specialist
Federal Polytechnic, Air Movement Travel and Tour
Jan 2023 - Present (2 years 5 months)
As a Helpdesk Support Specialist, I responded to customer inquiries about travel packages, assisted with bookings, resolved payment issues, and handled complaints. I also collected feedback to improve services and prepared reports on common travel issues.
Customer Success Specialist
Endlex Properties and Development Ltd
Jan 2018 - Jan 2023 (4 years 11 months)
In my role as a Customer Success Specialist, I provided information on property features, conducted viewings, generated leads, and collaborated with the sales team. I maintained accurate records of customer interactions and performed administrative tasks.
Customer Service Representative
Mayfresh Savings and Loan
May 2013 - Jan 2018 (4 years 8 months)
As a Customer Service Representative, I provided information on loan products, guided customers through applications, collected documents, and addressed inquiries. I maintained financial records and ensured customer satisfaction while upholding confidentiality.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic Nekede
Higher National Diploma, Secretarial Administration
2009 - 2011
Completed a Higher National Diploma in Secretarial Administration, focusing on administrative skills and office management.
Federal Polytechnic Nekede
Ordinary National Diploma, Secretarial Administration
2006 - 2008
Completed an Ordinary National Diploma in Secretarial Administration, gaining foundational skills in office procedures and communication.
Availability
Location
NigeriaAuthorized to work in
Job categories
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