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Chioma Opara

@chiomaopara

Customer service and operations support professional who monitored team KPIs and prepared performance reports at Liberty Assured.

Nigeria

Message

What I'm looking for

I'm seeking a remote opportunity in customer service, customer support, call center monitoring, or operations support.

At Liberty Assured, I supervised and monitored team activities, tracked performance against assigned KPIs, and followed up on performance gaps. I also prepared staff rosters and reports for management review.

At DuoDuotech, I handled customer inquiries and supported customers through loan applications. I documented calls, maintained customer records, and followed up on service needs.

In my store roles, I coordinated daily operations and staff, attended to customers, and maintained operational records. At The Place Restaurant, I oversaw daily operations, coordinated activities, and managed bulk orders.

Experience

Work history, roles, and key accomplishments

Supervisor

Liberty Assured

Jan 2024 - Dec 2026 (2 years 11 months)

Supervised and monitored team activities to support productivity and service delivery. Tracked team performance against KPIs, prepared staff rosters and performance reports, and provided day-to-day guidance to team members.

Team Supervision Performance Monitoring KPI Tracking Reporting Customer Service Operations Support

Head Cook

The Place Restaurant

Jan 2024 - Dec 2024 (11 months)

Oversaw daily operations, coordinated activities, managed bulk orders, and supported efficient service delivery.

Operations Management Coordination Order Management Service Delivery

Call Agent

DuoDuotech

Jan 2021 - Dec 2023 (2 years 11 months)

Handled customer inquiries and provided professional call-based customer support. Assisted customers through loan application processes, maintained accurate records, and documented interactions and follow-ups.

Customer Support Call Center Operations Loan Processing Documentation Follow up Customer Education

Store Manager

Sheysheyhouseoffashion

Jan 2018 - Dec 2020 (2 years 11 months)

Supervised staff and coordinated daily operations while maintaining customer service standards. Maintained inventory and operational records and monitored daily activities.

Store Management Staff Supervision Inventory Management Customer Service Operations Coordination

Sales Representative / Store Manager

Luxury Signature Boutique

Jan 2016 - Dec 2017 (1 year 11 months)

Provided customer service and supported customer satisfaction through effective communication. Managed staff and coordinated daily store activities, supported sales activities, and maintained positive customer relationships.

Customer Service Sales Staff Management Store Operations Communication Skills

Sales Representative

Easy Shop Super Store

Jan 2015 - Dec 2015 (11 months)

Attended to customers and supported sales and marketing activities. Maintained accurate sales and inventory records and identified prospective customers.

Sales Customer Service Inventory Management Marketing Support